211 Helpline Director
About The Position
The 211 Director provides strategic leadership and oversight for the programming and operations of the 211 Helpline. This role is responsible for ensuring the delivery of high-quality services, aligning day-to-day operations with organizational goals, and driving continuous improvement in service performance and impact. The Director will manage, guide, coach, and develop employees, ensuring performance standards are achieved, while fostering a positive and productive work environment. Key responsibilities also include directing the operations of the 211 Helpline, overseeing the curation and maintenance of the Helpline Center resource database, and establishing and maintaining collaborative relationships with community partners while providing strategic insight.
Requirements
- Bachelor’s degree
- Demonstrated interest in human services
- Demonstrated skills in written and verbal communication along with excellent interpersonal skills
- Demonstrated experience supervising and leading staff
- Working knowledge of computers and software programs
- Offers of employment contingent upon an acceptable criminal background check
Responsibilities
- Provide strategic leadership and oversight for the programming and operations of the 211 Helpline
- Ensure the delivery of high-quality services
- Align day-to-day operations with organizational goals
- Drive continuous improvement in service performance and impact
- Manage, guide, coach, and develop employees, ensuring performance standards are achieved
- Foster a positive and productive work environment
- Direct operations of the 211 Helpline
- Oversee the curation and maintenance of the Helpline Center resource database
- Establish and maintain collaborative relationships with community partners
- Provide strategic insight
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1-10 employees
