20th Hole F&B Front of House Supervisor

Black Desert Resort•Ivins, UT

22d•$22 - $24•Onsite

About The Position

Black Desert Resort is an ultra-premium destination resort located in Southern Utah. The In-Room Dining operation delivers elevated culinary experiences directly to guest accommodations, requiring precision, efficiency, and strict adherence to quality and timing standards. Job Summary: The 20th Hole F&B Front of House Supervisor assists in managing day-to-day front-of-house operations at the 20th Hole restaurant, ensuring smooth service, team accountability, and guest satisfaction. This position provides leadership support during service periods, helps train and guide servers, hosts, and support staff, and steps in to assist with service during peak hours. The ideal candidate is a hands-on supervisor with excellent communication, a positive attitude, and a passion for hospitality. Job Specifications: Onsite: Black Desert Resort – 20th Hole Restaurant

Requirements

2+ years of experience in a restaurant setting, with some leadership or supervisory experience preferred
Strong understanding of front-of-house operations and guest service best practices
Excellent interpersonal, coaching, and problem-solving skills
Experience in POS systems, table management software, and cash handling
Must be at least 21 years of age with the ability to obtain and maintain a Utah Alcohol Server Permit
Availability to work a flexible schedule including evenings, weekends, and holidays

Responsibilities

Supervise daily front-of-house operations during assigned shifts, ensuring smooth and efficient service
Support, guide, and mentor hosts, servers, bussers, and food runners to maintain high service standards
Assist with team scheduling, breaks, and daily station assignments
Serve as the point of contact for guest service recovery and escalate issues to the GM as necessary
Ensure opening and closing duties are completed accurately and timely
Maintain a visible presence on the floor during service, assisting team members as needed
Monitor cleanliness, safety, and presentation standards throughout the dining areas
Collaborate with the kitchen and bar teams to ensure timely communication and food/beverage flow
Conduct side work and shift preparation, including reviewing reservations and special requests
Uphold resort policies, Utah alcohol regulations, and safety procedures
Train new team members and reinforce SOPs with existing staff
Other duties as assigned