Front of House Supervisor

SSH DT AUGUSTA LLC•Augusta, GA

59m

About The Position

DoubleTree by Hilton Augusta is looking for a service-driven and hands-on Front of House Supervisor to lead daily restaurant and bar operations while delivering the warm, welcoming hospitality our guests expect. This role is responsible for supervising front-of-house team members, ensuring exceptional guest experiences, and maintaining service standards consistent with Hilton brand expectations. The ideal candidate is an energetic leader who thrives in a fast-paced environment, leads by example on the floor, and is passionate about creating memorable guest experiences through professionalism, accountability, and teamwork.

Requirements

1–3 years of supervisory experience in a restaurant or hospitality setting.
Strong leadership, team building, and communication skills.
Excellent customer service and interpersonal abilities.
Must be available for weekends, holidays, and varying shifts.
Ability to remain calm under pressure and handle guest concerns with professionalism.
Familiarity with POS systems and basic reporting tools.
Certification in food safety and responsible alcohol service (e.g., ServSafe, TIPS) preferred.
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

Nice To Haves

Certification in food safety and responsible alcohol service (e.g., ServSafe, TIPS) preferred.

Responsibilities

Supervise and coordinate the activities of servers, hosts, bussers, and bartenders during shifts.
Ensure prompt, courteous, and professional service to all guests.
Oversee table assignments, guest seating, and service flow for maximum efficiency.
Assist in training, coaching, and evaluating staff performance.
Monitor food and beverage presentation, portion control, and service quality.
Address guest inquiries, complaints, and feedback in a timely and professional manner.
Maintain cleanliness and organization of dining and service areas.
Perform opening and closing duties, including cash handling, shift reports, and setup/breakdown.
Ensure compliance with food safety, sanitation, and alcohol service regulations.
Collaborate with kitchen staff to ensure proper coordination of service and menu execution.
Ability to accurately use various office and accounting software.
Assist with all functions of the F&B department to ensure guest satisfaction as directed.
Ability to assist with various accounting and office tasks as needed.
Attend required meetings.