2026 Summer Internship - Client Services & Compliance

The Clearing House • Winston-Salem, NC

2d • Hybrid

About The Position

About The Clearing House: The Clearing House (TCH) is a banking association and payments company that is owned by the largest commercial banks in the United States. TCH owns and operates the core payments system infrastructure in the US and is currently working to modernize that infrastructure by launching a new, ubiquitous, real-time payment system. TCH is the only private-sector ACH and wire operator in the US, clearing and settling nearly $2 trillion in US dollar payments each day, representing half of all commercial ACH and wire volume. TCH has provided critical services to the banking industry since 1853, and today, our core products facilitate services including Direct Deposit of payroll, bill payments, and check image exchange. About TCH Chief Client Office: The Chief Client Office serves as the central hub for member engagement, client relations, and education across all TCHs business lines. The CCO is responsible for building and maintaining strong relationships with TCH member banks and payments industry participants, ensuring they are well-supported in leveraging TCHs payment systems and services in the areas of ACH, check, wire, and real-time payments. About TCH Client Services & Compliance Summer Internship Program: TCH Client Services & Compliance Summer Internship Program is a 10-week experience for rising college juniors and seniors interested in the field of Client Services & Compliance management. Interns will be in Winston-Salem, NC. Over the course of the 10-week program, interns will have the opportunity to support ECCHO and The Clearing House Payments Authority (TCHPA): ECCHO is a membership organization focused on providing education, member support and rules associated with the exchange of check payment images. Our team of payments experts works to promote the overall efficiency and effectiveness of the check payment system. The Clearing House Payments Authority (TCHPA) is a membership organization providing payments expertise through member support, education and compliance and consulting services. Our team of payments professionals support all payment channels: ACH, check/image, card transactions, wire transfer and instant payments. While working on the Client Services & Compliance Office team, each intern is assigned hands-on projects, which culminate in a presentation to Chief Client Office senior leadership. Opportunities for the 2026 Summer Internship Program will have a focus on, but not limited to, the following capabilities: Support member requests from both fields of membership Analyze and articulate information and relevant insights from member data for leadership Manage the Salesforce database system to ensure data accuracy and team use Research, analyze, and recommend solutions that will best fulfill customers education (and other) needs based on trends Build relationships with internal staff to understand customer needs and preferences into tangible member deliverables Complete and solve tasks creatively to better serve our customers Assist leadership with client communications

Requirements

• Currently enrolled, rising junior or senior, pursuing a bachelors degree in business, business administration, business management, or a related area
• Strong working knowledge of MS Office applications
• Strong analytical skills and attention to detail
• Ability to work both independently and in a collaborative environment
• Ability to perform assigned projects and tasks accurately in a fast-paced environment
• Demonstrated effective communication skills both written and verbal
• Able to prioritize and multi-task based on clear understanding of business, customer needs, and deadlines

Nice To Haves

• Beginner to intermediate experience in Salesforce
• Outstanding relationship management, communication, teamwork, and influence
• Creative problem-solving skills
• Ability to quickly master new concepts

Responsibilities

• Support member requests from both fields of membership
• Analyze and articulate information and relevant insights from member data for leadership
• Manage the Salesforce database system to ensure data accuracy and team use
• Research, analyze, and recommend solutions that will best fulfill customers education (and other) needs based on trends
• Build relationships with internal staff to understand customer needs and preferences into tangible member deliverables
• Complete and solve tasks creatively to better serve our customers
• Assist leadership with client communications

What This Job Offers

• Career Level: Intern