2026 Summer Intern - Service Design and Customer Experience

Blue Cross Blue Shield • Detroit, MI

74d

About The Position

The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.

Requirements

• Current undergraduate or graduate student with a 3.0 GPA or higher required.
• Interns must be enrolled in a college/university or a Master's/PhD program for the duration of the internship.
• Effective verbal, written communication and interpersonal skills.
• Strong analytical skills with the ability to work independently and as a member of a team.
• Excellent organizational skills to deal with multiple projects and priorities.
• Responsible for maintaining confidential information to the highest degree.
• Proficient in Microsoft Office suites and applicable BCBSM systems.
• Ability to develop and maintain effective working relationships.

Nice To Haves

• Rising junior, or rising senior in 4-year university degree.
• Majoring in Systems Engineering, Organizational and operational dynamics, human factors and interactions design, service design, or related subjects.
• Ability to think empathetically: What do we want the members to know? What do we want the members to do?
• Ability to describe and visualize service maps that document the interactions, flow, and inter-dependences between member interactions and supporting back office processes.
• Familiarity with SharePoint, Figma, Miro, Mural and other similar tools.
• Ability to work in SharePoint, editing, publishing, programming.

Responsibilities

• Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions.
• Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.
• Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.
• Analyze business goals, objectives, and needs within the organization.
• Participate in networking events with BCBSM leaders and other interns.
• Engage in volunteer activities/community outreach to build knowledge of our communities and customers.
• Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.)

What This Job Offers

• Career Level: Intern
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree