2026 Management Development Program - Digital Banking, Experience Design

M&T Bank • Buffalo, NY

2d • $30 - $44

About The Position

Overview: Serves as a member of the Management Development Program (MDP) and participates in ten weeks of Core Training and one year of On-the-Job (OJT) training. Core Training responsibilities include participation in classroom training, observations of departmental presentations, interaction with senior management, peer networking, and working in teams on two group project assignments. OJT responsibilities vary by department and are assigned by the department manager. The position may be responsible for additional projects as assigned by the department manager or Leadership Development Manager-MDP. Department Description: At M&T Bank, our Design System team operates as a product that serves many products. We partner across disciplines (design, engineering, product) and keep central, up‑to‑date documentation and release notes so teams can discover, adopt, and stay current with the system. A design system is a practical toolkit of reusable parts—UI components, design tokens, patterns, and guidelines—delivered in both design tools and code. It helps product teams build consistent, high‑quality, and accessible experiences faster and with less risk by standardizing common solutions and documenting how to use them. Department Responsibilities: We’re hiring an entry‑level Internal Marketing & Communications Specialist to plan, coordinate, and execute multi‑channel communications that grow awareness, drive adoption, and build trust in the design system. You’ll collaborate with the cross‑functional design system team and stakeholders across the bank to ensure that messages are clear, timely, and useful. This role offers opportunities to expand responsibilities as you gain experience.

Requirements

• Bachelor's Degree candidate at a school where M&T Bank recruits MDPs (or an MBA student with no work experience).
• Outstanding academic credentials (GPA of 3.0 or better).
• Up to 1 years' work experience.
• Outstanding written and verbal communication skills.
• Clear, concise writing skills and the ability to tailor messages to different audiences (designers, engineers, PMs, leaders).
• Strong organization and coordination skills (editorial calendars, checklists, approvals, distribution).
• Curiosity about design systems and digital product development.
• Comfort operating in Microsoft 365 (Teams, SharePoint, Outlook) and internal publishing platforms.
• Graphic and Information design skills—enough to produce polished decks, one‑pagers, and simple graphics that align with brand standards (e.g., PowerPoint or Figma).
• A service mindset—listening to feedback, clarifying outcomes, and iterating quickly.
• Demonstrated interpersonal skills.
• Demonstrated analytical skills.
• Demonstrated computer skills.
• Demonstrated presentation skills.
• Demonstrated leadership abilities.
• Work/internship experience.

Nice To Haves

• Exposure to content design or marketing communications (blog posts, release highlights, newsletters).
• Experience assisting with events (demos, brown bags, training sessions).
• Light analytics/reporting (email engagement, site analytics, campaign performance).
• Basic video or motion skills for short internal updates.
• Illustration background

Responsibilities

• Plan & Coordinate Build and maintain a communications calendar mapped to release cadence and product update milestones, aligning narratives with team strategy and quarterly/annual goals.
• Coordinate reviews, sign‑offs, and distribution of team communications.
• Help maintain a database of users and stakeholders and use it to route messages to the right audiences.
• Create Content & Run Channels Plan and publish audience‑specific messages using the right mix of channels and formats—Teams posts, email blasts, documentation site updates, newsletters, and release notes—so the right people get the right information at the right time.
• Explore new messaging formats such as blogs and short videos to make updates more engaging and accessible.
• Create visually polished presentation decks and lightweight marketing materials aligned to brand standards.
• Help plan agendas and facilitate recurring office hours, demos, and onboarding sessions.
• Campaigns for Big Moments Plan and execute campaigns for major product updates—coordinating before/during/after messaging with announcements, reminders, training links, and follow‑ups.
• Drive ongoing, predictable update cadence that builds trust and confidence in the system’s evolution.
• Onboarding & Training Communications Support messaging around onboarding, migration, and adoption, ensuring teams have the information, guidance, and tools they need to succeed.
• Measure & Improve Track outcomes (opens/clicks, attendance, site visits, support inquiries), connect signals to adoption goals, and recommend changes to communication methods, channels, timing, and calls‑to‑action.
• Partner with Research to gather qualitative feedback from early adopters and advocates; translate insights into clearer content, smoother onboarding, and targeted enablement.
• Governance, Voice & Alignment Uphold brand alignment and consistent voice and tone in partnership with Design and Content Design.
• Ensure messaging promotes transparency, inclusiveness, and trust, and points teams to the latest documentation, training, and support resources.
• Participate in and complete a one-year long, non-rotational training program while creating and adding value to assigned department.
• Receive job specific training, general training in banking, communication and leadership, and personalized coaching and feedback.
• Complete tasks in a manner that are compliant with applicable laws and regulations and/or that serve to help the Company be in compliance with laws and regulations that apply to the business line the position supports.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Benefits

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
• As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees