About The Position

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. A summer internship in Customer Service & Logistics where learning meets real impact. Our Customer Service team plays a critical role in delivering an exceptional customer experience while supporting initiatives that improve how we work every day. Our mission is to ensure timely, accurate service for our customers while continuously enhancing operational efficiency through data, collaboration, and improvement projects. As a Customer Service & Logistics Intern, you will gain hands-on experience in a professional, fast-paced environment, contribute to meaningful customer-focused initiatives, and work alongside experienced team members on projects that directly impact service delivery and performance.

Requirements

  • Currently pursuing a Bachelor’s degree in Supply Chain Management, Business Management, or a related field.
  • Demonstrated proficiency with Excel and Power BI; AI competency is a plus.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities and work effectively in a fast-paced environment.
  • Must be eligible to work in the US at the time of, and for the duration of, their employment. Employees will be required to furnish evidence of US work authorization.
  • Must be eligible to work onsite on a full-time basis during the internship duration (40 hours/week) and provide their own funding for relocation and commuting.

Responsibilities

  • Support the Customer Service team with sales order processing, issue resolution, and day-to-day customer support activities.
  • Participate in projects aimed at improving customer service processes and service delivery, such as updating knowledge bases or analyzing support metrics.
  • Collect, analyze, and interpret customer service data using technical tools to support project objectives.
  • Collaborate with cross-functional teams to gather requirements and contribute to project execution.
  • Document project progress, compile reports, and present insights and findings to team members and leadership.
  • Identify opportunities for process improvement and share recommendations to enhance operational efficiency.
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