1st Party Debt Collection Specialist

Greystar•Arizona City, AZ

3d•$17 - $18•Remote

About The Position

The 1st Party Debt Collection Specialist role offers a competitive hourly wage and commission structure. This role is primarily responsible for collecting outstanding balances from residents, collaborating directly with Community Managers and their teams to ensure all documentation is accurate and complete, and ensuring compliance with all applicable laws and departmental policies/guidelines. Additionally, this role is tasked with achieving established daily, weekly, or monthly targets and actively working to resolve disputed accounts. The commission structure provides significant earning potential based on performance. Successful Collection Specialists can earn substantial additional income by meeting or exceeding recovery percentage goals and budget quotas. This performance-based pay rewards those who excel in their role, offering a motivating incentive to maximize collections and resolve disputes efficiently. The standard work schedule for this role is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time.

Requirements

1 year minimum of experience in first-party debt collections, preferably within the property management industry, or a background in third-party debt collections, ideally in property management.
Experience in call center environments, demonstrating strong communication and problem-solving skills.
Familiarity with remote work settings, with a track record of success in work-from-home environments and demonstrated reliability and productivity.
Proficiency in word processing, spreadsheet, property management (Yardi or One Site), and database management programs in order to maintain files and complete required reports.
Ability to handle confidential and/or highly sensitive information within established guidelines or regulations applying to appropriate level of diplomacy, tact, discretion, and privacy.

Responsibilities

Outbound Collections Calls: Make 50-100 outbound calls daily to a portfolio of former residents with outstanding balances. Collect payments while meeting established budget quotas and recovery percentage goals in a fast-paced environment.
Client Inquiries: Promptly respond to client inquiries, prioritizing urgency and ensuring accurate documentation of actions taken for efficient follow-up and resolution.
Charge Validation: Review and validate disputed charges on portfolio accounts, conducting thorough research to resolve inconsistencies and ensure accurate financial records.
Data Accuracy: Maintain the accuracy of resident personal and confidential information (e.g., names, addresses, DOB, social security numbers). Ensure compliance with contract terms, company policies, and applicable state/federal laws.
Dispute Resolution: Address and resolve charge disputes from former residents, working efficiently to rectify issues and maintain positive client relationships.
Documentation: Prepare accurate documents, letters, and other communications for internal and external distribution. Ensure all materials are error-free and comply with statutory notice periods and document retention policies.
Internal Coordination: Collaborate with internal departments, teams, and communities to ensure smooth operations and effective resolution of issues.
Project Completion: Complete projects, tasks, assignments, and other work unique to the department. Follow departmental policies and procedures, and meet standards, metrics, and other benchmarks used within the department for evaluating performance and results.
Reporting: Maintain accurate and timely reports on former resident accounts, ensuring alignment with departmental goals and objectives.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.