1st Assistant Golf Professional | Crenshaw

Corporate Office•Austin, TX

10d•Onsite

About The Position

Omni Hotels & Resorts is seeking 1st Assistant Golf Pro for the beautiful Barton Creek Country Club, at the Crenshaw Golf Course! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas T ravel + Leisure World's Best Awards 2024 The First Assistant Golf Professional plays a pivotal leadership role within our Country Club and Golf Resort, supporting the execution of world-class golf experiences for members and resort guests. This individual exemplifies exceptional service standards, upholds the company’s cultural values, and ensures seamless daily operations across all areas of the golf operation. The ideal candidate is an engaging leader, polished communicator, and passionate ambassador for the game of golf.

Requirements

Minimum of 3 years of experience as a golf professional at a private club or resort; luxury or Forbes-rated property experience preferred.
PGA of America Associate or Member (Level 1 minimum).
College degree preferred.
Strong proficiency with Golf Genius tournament software (required).
Excellent interpersonal and communication skills, both verbal and written.
Strong computer skills, including POS and reservation systems.
Demonstrated experience in tournament operations, golf shop merchandising, and golf operations leadership.
Ability to work long shifts (10–12 hours) as business levels require.
Ability to work outdoors in varying weather conditions.
Ability to lift moderate to heavy items safely.
Ability to operate golf cars safely and responsibly.
Fast-paced, high-volume environment requiring grace, efficiency, and attention to detail.
Duties performed both indoors and outdoors based on operational needs.
Frequent exposure to varying weather conditions across resort property.

Responsibilities

Maintain professional appearance and grooming in accordance with luxury resort standards, including proper uniform and name badge.
Provide exceptional guest and member service, anticipating needs and resolving concerns with professionalism and poise.
Create a positive, supportive, and service-driven work environment for all golf operations staff.
Promote all resort and club offerings enthusiastically, ensuring alignment with the property’s elevated service culture.
Serve as a visible leader on the course and in the golf shop, addressing guest inquiries and resolving concerns to ensure a consistently high level of service.
Lead, train, and mentor golf shop attendants (retail sales associates) to ensure exceptional service and adherence to operational standards.
Assign daily responsibilities, including assisting guests, merchandising, handling transactions, and maintaining the golf shop and resort suite.
Oversee daily golf shop operations, including opening/closing procedures, cash handling, sales reporting, and tee sheet management.
Oversee and enforce adherence to POS policies and procedures among all retail sales associates.
Assist in managing the special orders process, coordinating with vendors, and ensuring timely fulfillment of guest requests.
Collaborate with the Club Retail Manager on merchandising strategies, promotional initiatives, and inventory management.
Monitor product trends and guest preferences, providing input for merchandise selection and shop improvements.
Maintain records of shop sales, inventory, and staff assignments, providing operational feedback and recommendations.
Support the Head Golf Professional and Director of Golf in managing all day-to-day golf operations, including:
Golf shop management and merchandising
Tournament operations utilizing Golf Genius software
Golf car fleet operations
Practice facility operations
Additional golf-related programming as needed
Oversee the full guest bag experience, from arrival to departure, including coordination of club shipping.
Monitor and adjust the tee time reservation system, ensuring accuracy and an exceptional booking experience.
Oversee and support proper use of the POS system and reservation software.
Update reservation policies and procedures in alignment with operational needs and service standards.
Maintain accurate records of equipment usage, staffing schedules, and guest interactions.
Analyze operational performance and provide recommendations for process improvements.
Work closely with management to develop strategies that enhance guest satisfaction, streamline operations, and optimize revenue from rental clubs and outside services.
Serve as a visible leader and role model, upholding the resort’s All In/Omni culture and Forbes service expectations.
Represent the Club and Resort professionally within the local and national golf community through organizations such as PGA, CMAA, and USGA.
Demonstrate a passion for junior golf development, supporting clinics and programming for members and resort guests.
Promote a culture of teamwork, professionalism, and attention to detail across all golf operations staff.