IT Support Specialist Certifications

Explore the top IT Support Specialist certifications that are important to a successful career.

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Getting Certified as a IT Support Specialist

In the rapidly evolving world of technology, IT Support Specialists stand as the backbone of daily operations, ensuring systems run smoothly and efficiently. Certifications in this field serve as a testament to a professional's technical prowess and commitment to staying abreast of the latest advancements.

This guide aims to illuminate the path toward certification, providing IT Support Specialists with a curated selection of credentials that can bolster their career trajectory. By delving into the most recognized and respected certifications, you'll be equipped to make informed decisions that enhance your skillset, credibility, and marketability in a sector where expertise is both critical and revered.

Top IT Support Specialist Certifications

Information Technology Infrastructure Library (ITIL) Foundation Certification
AXELOS Global Best Practice
Certified Information Technology Professional (CITP)
American Institute of Certified Public Accountants (AICPA)
Cisco Certified Network Professional (CCNP) Enterprise
Cisco Systems
CompTIA A+
CompTIA
Amazon Web Services (AWS) Certified Solutions Architect – Associate
Amazon Web Services (AWS)
Certified Information Systems Auditor (CISA)
Information Systems Audit and Control Association (ISACA)
Microsoft Certified: Azure Administrator Associate
Microsoft
Project Management Professional (PMP)
Project Management Institute (PMI)
Certified ScrumMaster (CSM)
Scrum Alliance
CompTIA A+
CompTIA

Best IT Support Specialist Certifications

Information Technology Infrastructure Library (ITIL) Foundation Certification

Certification Provider
AXELOS Global Best Practice
Best For
IT Service Desk Analysts, IT Support Technicians, IT Project Managers, IT Managers, IT Consultants, Entry-level IT Professionals
Description
The ITIL Foundation Certification is a globally recognized entry-level qualification that provides a comprehensive framework for managing IT service delivery. Offered by AXELOS Global Best Practice, it equips professionals with a fundamental understanding of ITIL principles, practices, and terminologies. The certification focuses on aligning IT services with business needs and covers key concepts such as service lifecycle management, service design, and continuous service improvement. Ideal for IT professionals seeking to enhance service quality and efficiency, this certification serves as a stepping stone for advanced ITIL certifications.
Includes Certification
Yes
Time to Complete
20-30 hours
Price
Prerequisites
  • No formal prerequisites for the ITIL Foundation Certification.
  • A basic understanding of IT concepts and terminology is recommended.
  • Interest in or some experience with IT service management is beneficial.
  • Completion of an accredited training course is highly recommended but not mandatory.
  • Self-study is an option, and official ITIL literature can be used to prepare for the exam.
  • Passing the ITIL Foundation exam is required to obtain the certification.

    • Certified Information Technology Professional (CITP)

    Certification Provider
    American Institute of Certified Public Accountants (AICPA)
    Best For
    CPAs specializing in Information Technology, Accounting Information Systems Managers, Senior Financial Analysts with IT expertise, IT Risk and Assurance Consultants, Management Accountants with a focus on IT, Forensic Accountants with technology proficiency
    Description
    The Certified Information Technology Professional (CITP) credential, offered by the American Institute of Certified Public Accountants (AICPA), is a designation for CPAs who demonstrate expertise in information technology. It focuses on bridging the gap between business and technology, emphasizing skills in risk assessment, business analytics, and information management. The certification process involves meeting experience requirements, passing an examination, and committing to ongoing education to maintain the credential. This certification is ideal for CPAs looking to enhance their tech fluency and leverage IT in strategic business decisions.
    Includes Certification
    Yes
    Time to Complete
    Price
    Prerequisites
  • Active CPA (Certified Public Accountant) license
  • Minimum of 1,000 hours of business experience in information technology within the 5-year period preceding the date of the CITP application
  • Passing the CITP Exam or meeting alternative exam requirements
  • Minimum of 75 hours of Information Technology continuing professional education (CPE) within the 5-year period preceding the date of the CITP application
  • Membership with the AICPA
  • Agreement to abide by the AICPA Code of Professional Conduct

    • Cisco Certified Network Professional (CCNP) Enterprise

    Certification Provider
    Cisco Systems
    Best For
    Network Engineer, Senior Network Administrator, Network Operations Specialist, Systems Engineer with networking focus, IT Manager with infrastructure oversight, Network Solutions Architect
    Description
    The Cisco Certified Network Professional (CCNP) Enterprise certification is a prestigious credential that validates an individual's expertise in enterprise networking solutions. Aimed at network engineers and administrators, it covers core technologies and a focus area of your choice. Candidates must demonstrate proficiency in routing, switching, network security, and automation. This certification requires passing two exams: a core exam and an enterprise concentration exam, ensuring a comprehensive understanding of enterprise network design, implementation, and management.
    Includes Certification
    Yes
    Time to Complete
    120-150 hours
    Price
    $900
    Prerequisites
  • A valid Cisco Certified Network Associate (CCNA) certification or any Cisco CCIE certification can act as a prerequisite.
  • Understanding of core networking concepts and experience with implementing and administering enterprise networking solutions.
  • Passing the core exam (350-401 ENCOR: Implementing and Operating Cisco Enterprise Network Core Technologies) is required.
  • Passing one of the concentration exams, which focus on specific topics such as advanced routing, SD-WAN, wireless, and network design (choose one from the current list offered by Cisco).
  • Recommended but not required: 3-5 years of experience with enterprise networking solutions.
  • Agreement to Cisco's professional certifications and confidentiality agreement is required before taking the exams.

    • CompTIA A+

    Certification Provider
    CompTIA
    Best For
    Entry-Level IT Technician, Help Desk Technician, Desktop Support Analyst, Field Service Technician, Data Support Technician, Associate Network Engineer
    Description
    The CompTIA A+ certification is a globally recognized credential validating foundational IT skills. It covers essential areas such as hardware, software, troubleshooting, and customer service. A+ certified professionals are adept at addressing common IT issues, from networking and operating systems to security and mobile devices. This certification is often seen as a starting point for a career in IT, and it involves passing two exams that test a candidate's competence in both theoretical knowledge and practical problem-solving.
    Includes Certification
    Yes
    Time to Complete
    120-150 hours
    Price
    $232 per exam
    Prerequisites
  • No formal education requirements, but a high school diploma or equivalent is commonly expected by employers.
  • It is recommended (but not required) to have 9 to 12 months of hands-on experience in the lab or field.
  • Passing two exams: CompTIA A+ 220-1001 (Core 1) and 220-1002 (Core 2).
  • Basic understanding of computer and networking concepts.
  • Knowledge of operating systems, including Windows, iOS, Android, Apple OS X, and Linux.
  • Familiarity with security, software troubleshooting, and operational procedures.

    • Amazon Web Services (AWS) Certified Solutions Architect – Associate

    Certification Provider
    Amazon Web Services (AWS)
    Best For
    Solutions Architect, Cloud Architect, Systems Engineer with cloud focus, DevOps Engineer, IT Project Manager with AWS projects, Software Developer with AWS deployment experience
    Description
    The AWS Certified Solutions Architect – Associate certification is a globally recognized credential offered by Amazon Web Services that validates an individual's expertise in designing scalable, elastic, secure, and cost-effective systems on the AWS platform. This certification focuses on architectural principles and services of AWS, including network design, storage, compute, and database services. It requires candidates to demonstrate their ability to design and deploy robust and reliable applications on AWS technologies, making it ideal for professionals seeking to prove their cloud architecture skills.
    Includes Certification
    Yes
    Time to Complete
    80 hours
    Price
    $150
    Prerequisites
  • At least one year of hands-on experience with AWS, including experience with AWS services and the AWS management interface.
  • Familiarity with network technologies and how they work in AWS, and a good understanding of the basic architectural principles of building on the AWS Cloud.
  • Knowledge of AWS global infrastructure, network technologies related to AWS, and security features and tools that AWS provides and how they relate to traditional services.
  • Ability to identify which AWS services meet a given technical requirement and knowledge of recommended best practices for building secure and reliable applications on the AWS platform.
  • An understanding of the basic architectural principles of building in the AWS Cloud, AWS global infrastructure, network technologies as they relate to AWS, and security features and tools that AWS provides.
  • There are no formal education requirements, but AWS recommends that candidates have the latest Cloud Practitioner or any Associate-level certification before taking the AWS Certified Solutions Architect – Associate exam.

    • Certified Information Systems Auditor (CISA)

    Certification Provider
    Information Systems Audit and Control Association (ISACA)
    Best For
    Information Systems Auditor, IT Audit Manager, Cybersecurity Auditor, Compliance Analyst, IT Risk and Assurance Consultant, IT Governance Professional
    Description
    The Certified Information Systems Auditor (CISA) is a globally recognized certification offered by ISACA that validates an individual's expertise in auditing, controlling, and assuring information systems. The certification focuses on the critical skills needed to manage vulnerabilities and ensure compliance with standards. CISA candidates must pass a comprehensive exam and possess professional experience, making it a standard of achievement for those pursuing a career in information systems audit, control, and security.
    Includes Certification
    Yes
    Time to Complete
    Price
    $575 - $760
    Prerequisites
  • A minimum of five years of professional information systems auditing, control, or security work experience (waivers for up to three years of experience may be available for certain education or additional certifications).
  • Successful completion of the CISA examination.
  • Adherence to the ISACA Code of Professional Ethics.
  • Compliance with the Continuing Professional Education (CPE) Policy which requires maintaining and extending knowledge, skills and professional competence with a minimum of 20 CPE hours annually and 120 CPE hours over a three-year period.
  • Agreement to abide by the Information Systems Auditing Standards as set by ISACA.
  • Application for CISA certification must be submitted within five years from the date of initially passing the examination.

    • Microsoft Certified: Azure Administrator Associate

    Certification Provider
    Microsoft
    Best For
    Cloud Administrator, Systems Administrator, Azure Cloud Engineer, IT Operations Manager, Network Administrator, DevOps Engineer
    Description
    The Microsoft Certified: Azure Administrator Associate certification validates an individual's expertise in managing cloud services that span storage, security, networking, and compute cloud capabilities. It focuses on the skills needed to implement, monitor, and maintain Microsoft Azure solutions, including major services related to computing, storage, network, and security. Candidates should have a strong grasp of Azure services, Azure workloads, security, and governance. This certification involves passing a rigorous exam that tests a candidate's ability to complete technical tasks related to Azure administration.
    Includes Certification
    Yes
    Time to Complete
    120 hours
    Price
    $165
    Prerequisites
  • Understanding of on-premises virtualization technologies, including VMs, virtual networking, and virtual hard disks.
  • Knowledge of network configuration, including TCP/IP, Domain Name System (DNS), virtual private networks (VPNs), firewalls, and encryption technologies.
  • Familiarity with Active Directory concepts, including domains, forests, domain controllers, replication, Kerberos protocol, and Lightweight Directory Access Protocol (LDAP).
  • Knowledge of resilience and disaster recovery, including backup and restore operations.
  • Experience with using the Azure Portal, ARM templates, operating systems, cloud infrastructure, storage structures, and networking.
  • Passing the Exam AZ-104: Microsoft Azure Administrator, which is the required exam for the certification.

    • Project Management Professional (PMP)

    Certification Provider
    Project Management Institute (PMI)
    Best For
    Project Managers, Senior Project Managers, Project Coordinators, Project Analysts, Program Managers, Project Team Leaders
    Description
    The Project Management Professional (PMP) certification, offered by the Project Management Institute (PMI), is a globally recognized credential for project managers. It signifies a professional’s ability to manage projects efficiently, leading to successful outcomes. The certification process assesses a candidate's understanding of key project management concepts, methodologies, and best practices, as outlined in PMI's PMBOK Guide. Earning a PMP certification requires meeting education and experience requirements, passing a rigorous exam, and committing to ongoing professional development.
    Includes Certification
    Yes
    Time to Complete
    60-120 hours
    Price
    $555
    Prerequisites
  • A secondary degree (high school diploma, associate’s degree, or the global equivalent)
  • 7,500 hours leading and directing projects
  • 35 hours of project management education, or CAPM Certification
  • Alternatively, a four-year degree
  • 4,500 hours leading and directing projects
  • 35 hours of project management education, or CAPM Certification

    • Certified ScrumMaster (CSM)

    Certification Provider
    Scrum Alliance
    Best For
    Project Managers, Scrum Masters, Agile Coaches, Team Leads, Product Owners, Software Developers with interest in Agile methodologies
    Description
    The Certified ScrumMaster (CSM) certification, offered by the Scrum Alliance, is a highly respected credential that signifies a deep understanding of Scrum principles and practices. This certification focuses on preparing individuals to effectively facilitate, coach, and lead a Scrum team. It involves an interactive course that covers Scrum fundamentals, team roles, events, and artifacts, culminating in an exam. Holders of the CSM are recognized for their expertise in promoting and supporting Scrum as defined in the Scrum Guide, and are equipped to help their teams navigate the Scrum framework successfully.
    Includes Certification
    Yes
    Time to Complete
    16 hours
    Price
    Prerequisites
  • No formal prerequisites for taking the CSM course.
  • Completion of a two-day (16 hour) CSM course taught by a Certified Scrum Trainer (CST).
  • After completing the course, you must take the CSM exam.
  • Pass the CSM exam by correctly answering at least 37 of the 50 questions within the 60-minute time limit.
  • Accept the License Agreement and complete your Scrum Alliance membership profile.
  • Renewal of certification every two years, which requires earning Scrum Education Units (SEUs) and paying a renewal fee.

    • CompTIA A+

    Certification Provider
    CompTIA
    Best For
    Entry-Level IT Technician, Help Desk Technician, Desktop Support Analyst, Field Service Technician, Data Support Technician, Associate Network Engineer
    Description
    The CompTIA A+ certification is a globally recognized credential validating foundational IT skills. It covers essential areas such as hardware, software, operating systems, system troubleshooting, and security. Designed for entry-level IT professionals, the certification involves passing two exams that test the ability to install, maintain, customize, and operate personal computers. Earning the A+ certifies that the holder possesses the competencies needed to support today's core technologies from security to cloud to data management and more.
    Includes Certification
    Yes
    Time to Complete
    120 hours
    Price
    $232 per exam
    Prerequisites
  • No formal education requirements
  • Basic understanding of computer systems and networking is recommended
  • 9 to 12 months of hands-on experience in the lab or field is highly recommended
  • Passing two exams: CompTIA A+ 220-1001 (Core 1) and 220-1002 (Core 2)
  • Continuing Education (CE) program to maintain certification every three years
  • Payment of exam fees

    • Certified Information Systems Security Professional (CISSP)

    Certification Provider
    (ISC)²
    Best For
    Information Security Manager, Cybersecurity Analyst, Security Architect, IT Director/Manager, Chief Information Security Officer (CISO), Network Security Engineer
    Description
    The Certified Information Systems Security Professional (CISSP) is a globally recognized credential offered by (ISC)². It validates an individual's expertise in designing, implementing, and managing a best-in-class cybersecurity program. With a focus on eight core domains of information security, the CISSP certification ensures that holders are equipped with advanced knowledge and skills in security and risk management, asset security, security architecture and engineering, communication and network security, identity and access management (IAM), security assessment and testing, security operations, and software development security. It is ideal for experienced security practitioners, managers, and executives interested in proving their knowledge across a wide array of security practices and principles.
    Includes Certification
    Yes
    Time to Complete
    100-150 hours
    Price
    $749
    Prerequisites
  • A minimum of five years cumulative, paid work experience in two or more of the eight domains of the CISSP CBK (Common Body of Knowledge).
  • A four-year college degree (or equivalent) or an approved credential from the (ISC)² approved list, which can satisfy one year of the required experience.
  • Candidates without the required experience can take the exam to become an Associate of (ISC)² while working towards the experience needed for full certification.
  • Endorsement by an existing (ISC)² certified professional in good standing, attesting to the candidate's professional experience and ethical standing.
  • Agreement to the (ISC)² Code of Ethics.
  • Passing the CISSP examination with a score of 700 points or greater out of 1000 points.

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    Benefits of Having a IT Support Specialist Certification

    Validation of Technical Expertise: An IT Support Specialist certification is a hallmark of your technical proficiency and practical skills in the IT support domain. It demonstrates to employers that you have undergone rigorous training and assessment, validating your ability to troubleshoot, manage, and resolve technical issues effectively.

    Increased Marketability: In a job market teeming with competition, a certification can be the edge that makes your resume stand out. It showcases your dedication to the IT support profession and can significantly enhance your appeal to potential employers, often leading to better job prospects and career opportunities.

    Professional Development and Growth: Certifications are designed to keep you abreast of the latest technologies, tools, and methodologies in IT support. This continuous learning helps you to grow professionally, ensuring that your knowledge remains relevant and that you are well-equipped to adapt to the rapidly changing IT landscape.

    Higher Earning Potential: Certified IT Support Specialists often command higher salaries than their non-certified peers. The certification is a testament to your expertise and commitment, which employers are willing to reward with better compensation packages.

    Networking Opportunities: Certification programs often come with membership to professional bodies and access to exclusive forums. These networks can be invaluable for connecting with peers, mentors, and industry leaders, opening doors to mentorship, collaboration, and new career paths.

    Confidence in Problem-Solving: The process of obtaining a certification equips you with both theoretical knowledge and practical experience. This comprehensive understanding instills a greater confidence in your problem-solving abilities, allowing you to tackle complex IT issues with assurance and competence.

    Recognition of Commitment to the Field: Earning a certification requires time, effort, and dedication. This commitment is recognized by colleagues and management alike, often leading to increased respect within your professional community and enhancing your potential for leadership roles.

    Enhanced Job Performance: The structured learning and best practices covered in certification programs can directly translate to improved job performance. Certified IT Support Specialists are typically more efficient and effective in their roles, leading to increased job satisfaction and success in their positions.

    How to Choose the Best IT Support Specialist Certification

    Selecting the right certification as an IT Support Specialist is a strategic move that can significantly enhance your professional credibility and open doors to new opportunities. In a field that is as broad and rapidly evolving as IT support, certifications can serve as a testament to your expertise and commitment to professional growth. The following tips are designed to guide you through the process of evaluating and choosing certifications that align with your personal career objectives, skill level, and the specific requirements of the IT support industry.
    • Identify Role-Specific Skills: Determine the certifications that will bolster the skills required for the specific IT support role you are targeting. For example, if you are looking to specialize in network support, a certification like CompTIA Network+ might be appropriate, whereas CompTIA Security+ could be more suitable if you are leaning towards security support. Tailoring your certification to your desired niche will make you a more competitive candidate.
    • Consider Vendor Neutrality vs. Vendor Specificity: Decide whether a vendor-neutral certification, which provides broad knowledge applicable to various technologies, or a vendor-specific certification, which offers in-depth expertise in a particular technology, is right for you. Vendor-neutral certifications like those offered by CompTIA are beneficial for foundational knowledge, while vendor-specific certifications, such as Cisco's CCNA or Microsoft's MCSE, are valuable for roles that require proficiency with specific technologies.
    • Evaluate the Certification's Market Demand: Research the demand for different certifications in the job market. Look at job postings and industry reports to identify which certifications employers are seeking. Certifications that are frequently requested by employers can increase your employability and ensure that your skills are in line with what the industry needs.
    • Assess the Certification's Career Progression Potential: Choose certifications that not only validate your current skill set but also have the potential to advance your career. Consider how a certification might position you for promotions or enable you to transition into more specialized or higher-level IT support roles. For instance, earning an ITIL certification could prepare you for roles in IT service management.
    • Review the Continuing Education Requirements: Understand the continuing education or recertification requirements associated with the certification. Some certifications may require ongoing learning or periodic renewal to maintain their status. Ensure that you are willing and able to meet these requirements to keep your certification active and relevant.

    Preparing for Your IT Support Specialist Certification

    Embarking on the journey to obtain an IT Support Specialist certification is a commendable step towards advancing your career. This process is not just about acquiring a title; it's about mastering the skills that will make you an invaluable asset in the fast-paced world of technology support. To ensure that you are not just prepared to pass the exam but also to excel in your role, a strategic and thoughtful approach to your preparation is essential. Here's how you can set yourself up for success.

    Identify Your Certification Goals: Before you begin, it's crucial to understand why you are seeking certification. Are you looking to solidify your foundational IT knowledge, or are you aiming to specialize in a particular technology or vendor-specific platform? Identifying your goals will not only help you select the right certification but also enable you to focus your studies on the areas that will be most beneficial to your career path.

    Develop a Comprehensive Study Plan: Once you've chosen your certification, create a study plan that encompasses all the domains covered by the exam. Divide the content into sections and set a realistic timeline to tackle each one. Allocate regular study sessions in your calendar and stick to them. Incorporating review periods and practice tests into your schedule is also vital, as they will help reinforce your knowledge and identify areas that require further attention.

    Utilize Diverse Learning Resources: Don't limit yourself to just one type of study material. Utilize a mix of resources such as books, online courses, video tutorials, and lab simulations. Different formats can aid in understanding complex concepts and keep the learning process engaging. Additionally, consider official resources provided by the certifying body, as they are tailored specifically for the exam.

    Join IT Support Communities and Forums: Engaging with a community of peers who are also pursuing IT certifications can be incredibly beneficial. Join online forums, social media groups, or local meetups to exchange knowledge, discuss challenging topics, and get advice from those who have successfully passed the exam. Networking with other IT professionals can provide moral support and might even lead to study partnerships.

    Apply Knowledge Practically: Theory is important, but the ability to apply what you've learned is what will truly make you stand out as an IT Support Specialist. Seek out opportunities to use your new skills in real-life scenarios, whether through volunteering, internships, or on-the-job tasks. Practical application not only reinforces learning but also builds confidence and competence in your abilities.

    Simulate the Exam Environment: Familiarize yourself with the exam format and conditions by taking timed practice exams. This will help you manage your time effectively and reduce anxiety on the actual test day. Analyze your practice exam results to understand your strengths and weaknesses, and adjust your study plan accordingly to ensure you are as prepared as possible when you sit

    Certification FAQs for IT Support Specialists

    Is getting a IT Support Specialist certification worth it?

    The value of an IT Support Specialist certification hinges on your career phase, professional objectives, and the tech landscape you're engaging with. For novices, it's a solid investment, offering a structured learning path, essential technical skills, and industry recognition that can jumpstart your career. For seasoned technicians, certifications can refresh your knowledge base, signal expertise in new technologies, or validate your dedication to career growth.

    Certifications can also elevate your profile in a job market that often uses them as a benchmark for competency. In essence, they can be a powerful asset in demonstrating your commitment and capability to employers, potentially leading to better job prospects and career advancement.

    Do you need a certification to get a job as a IT Support Specialist?

    While certifications are not always a strict requirement for IT Support Specialist roles, they can significantly bolster your chances of getting hired, especially if you're new to the field or lack extensive experience. Certifications demonstrate a foundational knowledge of IT principles and a commitment to the profession. They can be particularly beneficial when competing against candidates with similar backgrounds.

    Employers often look for a mix of technical skills, problem-solving abilities, and customer service experience. In this context, certifications like CompTIA A+, Microsoft Certified: IT Support, or Cisco's CCNA can validate your technical expertise and help you stand out in the job market.

    Can IT Support Specialist certifications help pivoters make the transition into Information Technology from another career path?

    Yes, IT Support Specialist certifications can be instrumental for those transitioning from a different career. These certifications typically cover essential technical skills, troubleshooting methodologies, and customer service principles pertinent to IT support roles. They serve to validate your technical acumen and show a proactive commitment to mastering the IT support domain. Additionally, certifications can enhance your resume, making you a more competitive candidate, and provide access to a community of professionals, which can be crucial for networking and discovering opportunities in the IT field.
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