Requirements for Risk Specialist, Fraud (Remote)

  • Bachelor’s degree in any field or work equivalent experience
  • Minimum 2+ years in Risk Operations or conducting investigations on behalf of an organization, with a bent toward experience in a Managed Marketplace.
  • Strong problem solving and analytical abilities
  • You are effective at critical thinking, understanding policies, and making tradeoffs
  • Experience with business analytics tools like Looker and Fraud investigation tools like DataVisor, Stripe Radar and Emailage.
  • Ability to collaborate cross-functionally with Customer Support, Legal, and RTP teams to manage specific customer escalations, customer deep dives and executive escalations.
  • Analytical mindset and creative thinker to assist with Risk and Fraud projects which directly contribute to company objectives and key results.
  • Excellent verbal and written communication skills. You are proactive, clear, concise, and comfortable working with all levels of the organization.
  • Passion for driving toward an excellent customer experience.

Responsibilities for Risk Specialist, Fraud (Remote)

  • Manual representment of chargebacks 
  • Fraud escalations from RiskOps team
  • Targeted investigations into category and job fraud
  • Targeted investigations into collusion
  • Targeted investigations into Gift cards and promo abuse 
  • Early Fraud Warning reviews 
  • Fraud rules in DataVisor
  • Tracking fraud results of fraud efforts
  • Queue work as needed
  • Proactive Trademark infringement investigation and/or other sites attempting to exploit/target Taskrabbit users 
  • Other work not yet identified in the Risk and Fraud space


  • Strong interpersonal and communication skills, with the ability to work effectively with various departments in different time zones.
  • Ability to handle multiple internal customer inquiries and the Fraud queue work.
  • Ability to draw business level conclusions based on policy, data gathering and investigation.
  • Excellent time-management skills and attention to detail.
  • Consistently available to rapidly respond to interdepartmental requests and escalations
  • Adapts well to a fast-paced working environment.
  • Professional, positive, and approachable attitude.


  • The perks. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.


About this position

As the Risk Specialist, Fraud, you will work with the Fraud Manager to assist with the development of the fraud prevention strategy as well as the development and execution of the tactics to help mitigate losses. This function is tasked with ensuring the safety, and earning the trust, of all our clients and Taskers on the TaskRabbit platform. This will be accomplished through close partnership with the Risk Operations team and other teams as necessary. The scope of role encompasses all areas where fraud may potentially occur, and includes data analysis, dispute representment, and data monitoring. 
The Risk Specialist, Fraud is responsible for helping guide investigations, identifying new fraud patterns, proactively mitigating loss, responding to disputes manually as needed, and any other duties as assigned.

This job is no longer online. We keep it on here for reference only.

Job Summary

Years of Experience
Remote US
Go To job Listing


Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. Acquired by IKEA Group - the world’s largest furniture retailer - in 2017

At Taskrabbit, we want to make your neighborhood a little more familiar. Whether it’s a handyman (or woman!), a housecleaner, moving help or delivery person, we’re imagining a world where everyone will have a go-to team to make everyday life easier. As a company we celebrate innovation, inclusion and hard work.

As a pioneer of the sharing economy, Taskrabbit was founded on the premise of neighbors helping neighbors. Since then, our network has grown to eight countries and 75+ cities, yet our core mission of creating a better everyday life for everyday people has remained the same.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

We are a group of mission-minded people. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love - and have a ton of fun while they’re at it.

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