Zuora System Administrator II

Qualtrics • Provo, UT

100d • Hybrid

About The Position

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Requirements

• Bachelor's Degree in Finance, Accounting, Information Systems, or a related field.
• Professional fluency in English.
• 5+ years of relevant experience in finance systems administration, with significant expertise in Zuora Billing & Subscription Management & Revenue Recognition.
• Proven experience with Zuora configurations, including product catalog, subscriptions, billing rules, payment gateways, and revenue recognition.
• Experience with integrations between Zuora and ERP systems (e.g., NetSuite) preferred.
• Strong troubleshooting skills and the ability to make sound decisions in uncertain and time-sensitive circumstances.
• A commitment to continuous learning and adapting in a rapidly evolving technological and regulatory landscape.

Responsibilities

• Serve as a subject matter expert in Zuora Billing & Subscription Management, providing advanced technical expertise, and administering & governing the platform.
• Lead end-user support initiatives, advanced troubleshooting, configuration, user provisioning, and role-based access management within Zuora.
• Automate finance-related workflows, specifically those involving subscription lifecycle management, billing, invoicing, and revenue recognition within Zuora, optimizing productivity and compliance through innovative processes.
• Document and maintain comprehensive procedures, policies, and system configurations for Zuora and its integrations.
• Maintain a global perspective, fostering connections across different departments (e.g., Finance, Sales Operations, Enterprise Systems, Go-To-Market Systems) to achieve business results and enhance overall system effectiveness.

Benefits

• Experience Bonus program offering unique experiences upon your 1-year anniversary with the company.
• Global Wellness Reimbursement program supporting holistic well-being.
• Access to a Global Mental Health Benefit through Ginger, providing 24/7 mental health support for employees and their dependents.
• Savings Fund program that features automatic monthly contributions with an employer match to encourage long-term financial health.
• The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.

What This Job Offers

• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree