Zscaler Administrator

SAIC•Washington, DC

16h•Hybrid

About The Position

SAIC is seeking a Zscaler Administrator to support a mission-critical U.S. government agency in the National Capital Region. This hybrid position is part of the Network Operations team and supports the day-to-day administration, monitoring, and operational stability of enterprise cybersecurity platforms, with a focus on Zscaler technologies (ZIA, ZPA, ZDX) within a Microsoft-based environment. The ideal candidate has hands-on operational experience with Zscaler services across cloud, network, and identity domains, and supports ongoing platform administration, troubleshooting, policy updates, and user onboarding activities. This role focuses on operational execution and ticket-based support while collaborating with engineering, network and security teams on configuration improvements and compliance requirements, also contributing to policy management, Zero Trust initiatives. This hybrid role requires a minimum of three on-site days per week in Washington, DC

Requirements

BS in IT, Cybersecurity, or related field (4 years experience in lieu of degree)
Ability to obtain and maintain a Public Trust requiring U.S. Citizenship
Minimum 2–3 years of IT or cybersecurity experience supporting network, cloud, or endpoint technologies
1+ year of hands-on experience administering or supporting Zscaler services (ZIA, ZPA, or ZDX)
Familiarity with identity integrations (SAML, Azure AD) and secure web gateway concepts
Good knowledge of network troubleshooting (DNS, TCP/IP, proxy behavior, firewall, authentication flows)
Experience working in ticket-based operational environments (ServiceNow or similar)
Strong analytical, troubleshooting, and communication skills

Nice To Haves

Exposure to Zero Trust architecture principles
Familiarity with Microsoft security tools (Defender, Intune, Azure AD)
Experience supporting DLP, EDR, or SIEM platforms
Basic scripting knowledge (PowerShell or similar)
Relevant certifications such as Zscaler Digital Transformation Administrator (ZDTA), Security+, or Microsoft SC-900

Responsibilities

Provide Tier 2 operational support for Zscaler services within a hybrid cloud and on-prem network environment
Administer and support Zscaler services (ZIA, ZPA, ZDX) including user onboarding, policy updates, and monitoring
Configure and maintain security policies under guidance from senior engineers and architects under Security governance
Support integration with Microsoft platforms including Azure AD, SAML Conditional Access, and Intune
Troubleshoot user connectivity issues, traffic steering, authentication failures, and application access problems
Support Client Connector deployment, upgrades, version testing, rollback procedures and lifecycle management
Perform routine health checks and document operational procedures (SOPs, knowledge articles)
Perform log analysis and coordinate with Zscaler Engineer and Zscaler TAC for troubleshooting
Participate in change management processes and execute approved changes
Collaborate with Security, Network, Service Desk, and Endpoint teams to ensure SLA adherence and service reliability