Zoom Platform Engineer - Live Events & UC Del

Open Exchange Inc•Boston, MA

2d•Remote

About The Position

We are seeking a highly technical Zoom Platform Engineer with deep, hands-on expertise across the full Zoom ecosystem — from admin configuration and Rooms architecture to live event production and escalation engineering. Working knowledge of Microsoft Teams, Webex, and Cisco platforms is a plus, but Zoom mastery is the core of this role. This role engineers, configures, and supports enterprise-grade virtual events and serves as a senior escalation point during high-visibility live productions. The ideal candidate is equal parts Zoom power user, network troubleshooter, and live event operator — someone who thrives in high-pressure environments where reliability is non-negotiable. This is not a helpdesk role. It is a live event engineering position operating in time-sensitive, high-stakes environments where redundancy and calm execution under pressure are critical.

Requirements

4+ years of hands-on Zoom platform experience spanning Meetings, Webinars, Events, Rooms, and Admin
Deep familiarity with the Zoom Admin Portal — account hierarchy, security settings, feature configuration, and reporting
Proven experience engineering and supporting enterprise-scale live productions on Zoom
Understanding of networking fundamentals (TCP/IP, DNS, QoS, firewalls, VLANs)
Experience with SIP/H.323 interoperability and RTMP/video routing workflows
Strong documentation and escalation management skills

Nice To Haves

Zoom certifications (e.g., Zoom Certified Engineer or equivalent)
Working knowledge of Microsoft Teams and/or Webex
Experience with Zoom API and webhook integrations
Familiarity with AV signal chains and broadcast production workflows

Responsibilities

Architect, configure, and administer the full Zoom product suite: Meetings, Webinars, Events, Backstage, Rooms, Phone, and ISO workflows
Own Zoom admin portal configuration including account hierarchy, security policies, feature enablement, and user provisioning
Design and maintain standardized Zoom build templates, configuration playbooks, and deployment standards
Manage Zoom Rooms deployments including hardware configuration, room profiles, and firmware management
Configure and support Zoom integrations (SSO, calendar connectors, CRM/ticketing, API workflows)
Stay current with Zoom platform releases, beta features, and roadmap changes — proactively evaluating their impact on production environments
Configure and support Teams Live Events, Town Halls, and Meetings including admin policy management, Teams Rooms, and meeting configuration at scale
Manage Webex Events, Webinars, and Meetings including Control Hub administration, site configuration, and hardware endpoint support
Maintain working knowledge of platform-specific capabilities (e.g., Teams recording and compliance policies, Webex Slido integration, breakout and Q&A workflows) to support events end-to-end on each platform
Serve as a competent escalation resource on Teams and Webex during live productions, with Zoom as the primary escalation anchor
Serve as the primary Tier 2/3 escalation engineer during live productions across Zoom, Teams, and Webex
Troubleshoot real-time audio/video, encoding, and signal routing issues with speed and precision
Diagnose and resolve network performance issues: latency, jitter, packet loss, and QoS degradation
Design and implement redundancy and failover protocols for high-visibility events
Lead structured incident response and author post-event RCA documentation
Support interoperability across Zoom, Teams, Webex, and SIP/H.323 endpoints — including native interop and third-party gateway configurations
Configure RTMP workflows and video signal routing for hybrid and broadcast productions
Advise on platform selection and configuration trade-offs based on event requirements and client environment
Implement feature updates and platform improvements
Develop and maintain platform-specific configuration playbooks, runbooks, and technical SOPs across Zoom, Teams, and Webex
Identify automation opportunities targeting a 30–40% reduction in manual setup
Contribute to long-term scalability and platform architecture planning