Zoo Team Member

The CALDWELL ZOO•Tyler, TX

9d•Onsite

About The Position

Under the direction of the Manager of Admission and Guest Relations, you will act in a in a fast-paced environment to provide excellence in customer experience by focusing on safety, quality, professionalism, and engagement.

Requirements

Must be outgoing and friendly
Must be willing to work with birds
Lift up to 50 lbs
Able to stand for 8 hours
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and present information in one-on-one or small group situations to customers, clients, and other employees of the organization. The ability to speak Spanish is helpful.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumferences, and volume.
Excellent cash handling skills required both manually and automated. Basic computer skills with working knowledge of Microsoft Word and Excel. Must have or obtain the Smith County Health District Food Training Certification. Must have a valid Texas driver's license and driving record meet the criteria for insurability under The Caldwell Foundation’s fleet liability insurance policy.
Valid Texas Driver License
Food Training Certification
Ability to apply common sense understanding to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form in a timely fashion. Ability to deal with problems involving a variety of concrete variables in situations where only limited standardization exists.

Nice To Haves

Exceptional customer service skills preferred
Previous cashiering/cash handling experience preferred
Food Handlers preferred
Retail experience preferred
Merchandising and creativity a plus.

Responsibilities

Greets guests with a smile and friendly attitude
Directs cars parking in parking areas, and assists with bus lots when needed
Positions cars to facilitate safety and efficiency
Maintains the security of parked vehicles by monitoring and calling in any concerns
Keep the parking area free of debris
Other duties as assigned.
Engage with guests and work toward creating a world-class customer experience.
Operate Point of Sale (POS) system, handle money and make change
Provide visitors with information and assistance
Operate a multi-line telephone system, base radio, and public address system.
Scan zoo tickets
Respond effectively during emergencies and provide services such as first aid, lost & found, and equipment rentals for zoo visitors.
Provide clerical support for visitor services operations, which includes data entry, coping, typing, filing, and operating the postage meter and other office equipment.
Cleaning and maintenance of the rental equipment.
Greet all visitors upon entering the Café.
Take orders for food
Stock and receive supplies
Clean kitchen and outside eating area.
Follow food portioning standards
Ensure that all orders are completed in time and with the correct priority.
Keep the cooking, storage, and prep areas clean, neat, and well-stocked.
Adheres to health and safety standards
Correctly place and store clean equipment, dishes, and utensils in assigned storage areas.
Stocks serving stations, cupboards, refrigerators, and other assigned areas with necessary dishes and utensils.
Greet all visitors upon entering the Wild Bird Walkabout
Execute cash-handling transactions and make change
Monitors the health, welfare and safety of birds in the aviary.
Helps clean and maintain the exhibit.
Prepares Giraffe feedings, deliver feed and support the Commissary Staff.
Cut and sort lettuce by size. Place 2 large and 1 small leaf per food tray. Stack 10 food trays together and put rubber band around them. Put 120 trays or 12 bundles of 10 into a tub and zip tie it shut. Place the tub in fridge in order of first in first out. Need to be able to produce 4-5 tubs a day and be able to life 40 – 50lbs.
Greet all visitors upon entering the Gift Shop
Stock and clean shelves, counters, or fixtures.
Assist with advertising displays and merchandise on counters or fixtures to promote sales.
Unpack, count, mark, or tag merchandise according to established procedures.
Answer customers' questions concerning location, price, and use of merchandise and availability
Communicate management instructions to other sales associates
Performs cash register functions
Responsible for accurate cash handling and POS operation according to Gift Shop policies
Wraps and/or bags merchandise for customers.