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The Guest Engagement Manager is a key member of the Learning & Engagement (L&E) Team and is responsible for the management and development of guest facing interpretive programming and staff at the Audubon Zoo. The scope of this programming includes live exhibit interpretation, chats, Ambassador Animal encounters, interpretation stations, behind-the-scenes and facility tours, community outreach, and special event programming. The Supervisor is responsible for ensuring a high level of welfare for all animal ambassadors used in programming. This position will work in partnership with the L&E Ambassador Animal team to ensure the best practices in animal ambassador presentation and training are maintained by all who facilitate animal encounters. As a leader on the L&E team, the Manager participates in strategic and financial planning, effective resource management, proactive communication both internally and externally, and promotes appropriate professional development opportunities for the entire team.
