(WFO) Zone Team Leader

Ollie's Bargain Outlet•Huntingdon, PA

4d•Onsite

About The Position

The Zone Team Leader (ZTL) is required to provide guidance and direction for the successful operation of a particular zone of the overall retail sales floor of a store location. The ZTL oversees a team that is passionate about merchandising and selling merchandise, as well as ensuring an exceptional associate and customer experience. Responsibilities include all aspects of merchandising, and customer service oversight. Successfully execute established procedures for their assigned store zone, which includes but is not limited to, merchandising including power aisle compliance, MOS/GVC/Ollie's Follies, signage, displays, replenishment, pricing, ad sets, and daily recovery. Ensure that store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs meet all operational expectations. Oversee the Door to Floor process to ensure that merchandise is planned for and received properly, and that the sales floor is properly stocked with the merchandise in a timely manner. Supervisory responsibility for associates operating within the assigned zone. Ensure that all Associates are provided daily tasks and are being productive. Ensure that all customer service standards meet company expectations. Ensure proper scheduling and staffing for the effective unload/processing of merchandise to the sales floor. Communicate company directives and programs to store associates and ensure that all follow-up items are completed accurately and timely. Perform all functions to open and close the store when needed. Complete any additional responsibilities and/or duties as assigned.

Requirements

High School diploma or equivalent required
Minimum of two years' retail experience in a supervisory role within a mid-size to large retail or service- oriented business
Ability to work on site/in person evenings, weekends, and holidays on a regular basis
Ability to read, write and speak English
Ability to exercise sound judgment
Ability to preserve confidentiality of information
Accuracy and attention to detail
Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines
Knowledge of industry terms and processes
Ability to effectively communicate information and delegate tasks
Outstanding interpersonal and listening skills
Ability to lift and carry up to 50 pounds
Ability to push and pull up to 35 pounds
Ability to stand for extended periods
Ability to bend and twist frequently
Ability to grip, reach, and pinch with arms and hands frequently
Ability to squat, kneel, balance, and climb occasionally
Ability to work in a constant state of alertness and safe manner
Must have the ability to operate a motor vehicle and have a valid state issued license

Responsibilities

Provide guidance and direction for the successful operation of a particular zone
Oversee a team passionate about merchandising and selling merchandise
Ensure an exceptional associate and customer experience
Execute established procedures for assigned store zone
Ensure store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs meet all operational expectations
Oversee the Door to Floor process
Ensure all Associates are provided daily tasks and are being productive
Ensure all customer service standards meet company expectations
Ensure proper scheduling and staffing for the effective unload/processing of merchandise to the sales floor
Communicate company directives and programs to store associates
Perform all functions to open and close the store when needed
Complete any additional responsibilities and/or duties as assigned