(WFO) Zone Team Leader (Draft for cloning)

Ollie'S Bargain Outlet•Columbia, SC

51d•Onsite

About The Position

The Zone Team Leader (ZTL) is required to provide guidance and direction for the successful operation of a particular zone of the overall retail sales floor of a store location. The ZTL oversees a team that is passionate about merchandising and selling merchandise, as well as ensuring an exceptional associate and customer experience. Responsibilities include all aspects of merchandising, and customer service oversight.

Requirements

High School diploma or equivalent required
Minimum of two years' retail experience in a supervisory role within a mid-size to large retail or service- oriented business.
Ability to work on site/in person evenings, weekends, and holidays on a regular basis.
Ability to read, write and speak English.
Ability to exercise sound judgment.
Ability to preserve confidentiality of information.
Accuracy and attention to detail.
Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
Knowledge of industry terms and processes.
Ability to effectively communicate information and delegate tasks.
Outstanding interpersonal and listening skills.
Ability to lift and carry up to 50 pounds.
Ability to push and pull up to 35 pounds.
Ability to stand for extended periods.
Ability to bend and twist frequently.
Ability to grip, reach, and pinch with arms and hands frequently.
Ability to squat, kneel, balance, and climb occasionally.
Ability to work in a constant state of alertness and safe manner.
Must have the ability to operate a motor vehicle and have a valid state issued license.

Responsibilities

Successfully execute established procedures for their assigned store zone, which includes but is not limited to, merchandising including power aisle compliance, MOS/GVC/Ollie's Follies, signage, displays, replenishment, pricing, ad sets, and daily recovery.
Ensure that store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs meet all operational expectations.
Oversee the Door to Floor process to ensure that merchandise is planned for and received properly, and that the sales floor is properly stocked with the merchandise in a timely manner.
Supervisory responsibility for associates operating within the assigned zone.
Ensure that all Associates are provided daily tasks and are being productive.
Ensure that all customer service standards meet company expectations.
Ensure proper scheduling and staffing for the effective unload/processing of merchandise to the sales floor.
Communicate company directives and programs to store associates and ensure that all follow-up items are completed accurately and timely.
Perform all functions to open and close the store when needed.
Complete any additional responsibilities and/or duties as assigned.