Zone Manager Parts & Service - Chevrolet

General Motors • Westlake Village, CA

2d • Remote

About The Position

Lead and develop a team that will be supporting GM's dealer network in growing Parts Revenue, Customer Pay Repair orders, customer retention, tools and equipment, technician training, and warranty administration!

Requirements

• Bachelor's Degree or equivalent experience
• 7 years of relevant experience
• 3-5+ years of experience leading, guiding and improving dealership fixed operations
• 3-5 + years of Leading, Coaching and Developing People
• Proficient automotive technical knowledge and business acumen including service operations, warranty administration and customer experience
• Advanced knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems Dealer Operating Report & Fixed Analysis Tools Dealership profit department’s structure and interconnectivity
• Consultative Selling Skills
• Effective oral and written persuasive and informative communication skills
• Effective in analytical and critical thinking skills
• This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

Nice To Haves

• Effectively Inspires & Motivates Others to Achieve High Performance
• Successfully builds and maintains strong internal/external relationships
• Successfully Drives for Results & Drives Change Management
• Effectively demonstrates Informative and Persuasive communication skills
• Effectively Inspires & Motivates Others to Achieve High Performance
• Successfully builds and maintains strong internal/external relationships
• Successfully Drives for Results & Drives Change Management
• Effectively demonstrates Informative and Persuasive communication skills
• Effectively works autonomously with strong Time Management & Prioritization Skills
• Effective With Timely Problem Solving
• Consistently Demonstrates Innovation and Creativity
• Consistently Demonstrates Initiative & Adaptability
• Strong Customer Orientation

Responsibilities

• Role model GM’s core beliefs and sets norms for behaviors necessary to maintain a productive team without inhibiting individuality and personal diversity
• Create a customer centric culture of empowerment, results focused mindset and drive change management
• Extreme ownership of Zone Revenue, Retention & Customer Experience
• Lead and manage the Zone team to execute activities and achieve performance goals
• Stay knowledgeable of changes within General Motors and the automotive industry to adapt quickly.
• Evaluate processes, systems, and tools to make adjustments
• Responsible for driving revenue growth and achieving KPIs
• Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
• Responsible for ensuring Business Plan execution and implement effective countermeasures to mitigate headwinds and drive innovation
• KPIs: SRT sales objective, CP RO, NPS, Retention, STS Training, Field Action, EV Training & Compliance

Benefits

• GM offers a variety of health and wellbeing benefit programs.
• Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees