Zone Lead – Retail Merchandising Operations

SPAR•Springfield, MA

2d•Remote

About The Position

Zone Lead – Retail Merchandising Operations About SPAR SPAR is a global leader in retail merchandising and consumer solutions, proudly partnering with top-tier CPG brands and Fortune 100 retailers. Our team transforms retail spaces to deliver exceptional shopper experiences. As we continue to expand, we’re looking for an experienced, results-driven Zone Lead to join our dynamic team. If you thrive in a fast-paced environment, excel at leading teams, and are passionate about operational excellence, we want to hear from you! Why Join SPAR? Competitive Pay & Incentives – Your expertise is rewarded. Comprehensive Benefits – Medical, Dental, Vision, Life Insurance, and more. 401(k) with Roth Options – Build your financial future. Generous Paid Time Off – Supporting work-life balance. Career Growth & Training – Ongoing leadership development. Tuition Reimbursement – Invest in your education while you grow your career. Work-from-Home Flexibility – Company-provided computer and supplies.

Requirements

High School Diploma or equivalent required.
2+ years of experience in retail, merchandising, or team leadership.
Proficiency with MS Office (Excel, Word, Outlook) and online reporting tools.
Proven ability to lead, recruit, and motivate remote teams.
Strong multi-tasking abilities and success in fast-paced settings.
Clear, professional verbal and written communication.
Ability to travel within the zone and occasionally nationwide.
Comfortable managing teams and projects in a virtual environment.

Nice To Haves

Background in grocery, mass, or drug store environments is preferred.

Responsibilities

Lead and manage retail merchandisers across your assigned zone, ensuring all client expectations and project deadlines are met.
Oversee scheduling, assignment distribution, and project completion tracking for multiple clients.
Drive recruitment and onboarding of merchandisers to ensure adequate field coverage.
Coach and support field teams, ensuring adherence to company policies, performance standards, and client requirements.
Manage zone costs, including hourly rate and travel expenses, to align with company goals.
Conduct live or phone quality assurance audits to guarantee the highest standards of service.
Resolve escalated issues (e.g., discrepancies, service failures) with sound judgment and discretion.
Collaborate with management to provide expert insights and recommendations to improve operational tools and processes.
Oversee and support Zone Support team members to ensure consistent execution of client directives.