Zone Lead – Retail Merchandising Operations

SPAR Inc. • Springfield, MA

1d • Remote

About The Position

Zone Lead – Retail Merchandising Operations About SPAR SPAR is a global leader in retail merchandising and consumer solutions, proudly partnering with top-tier CPG brands and Fortune 100 retailers. Our team transforms retail spaces to deliver exceptional shopper experiences. As we continue to expand, we’re looking for an experienced, results-driven Zone Lead to join our dynamic team. If you thrive in a fast-paced environment, excel at leading teams, and are passionate about operational excellence, we want to hear from you!

Requirements

• Education: High School Diploma or equivalent required.
• Experience: 2+ years of experience in retail, merchandising, or team leadership.
• Industry Knowledge: Background in grocery, mass, or drug store environments is preferred.
• Technical Skills: Proficiency with MS Office (Excel, Word, Outlook) and online reporting tools.
• Leadership & People Skills: Proven ability to lead, recruit, and motivate remote teams.
• Organizational Strength: Strong multi-tasking abilities and success in fast-paced settings.
• Communication Skills: Clear, professional verbal and written communication.
• Flexibility: Ability to travel within the zone and occasionally nationwide.
• Remote Readiness: Comfortable managing teams and projects in a virtual environment.

Nice To Haves

• Industry Knowledge: Background in grocery, mass, or drug store environments is preferred.

Responsibilities

• Lead and manage retail merchandisers across your assigned zone, ensuring all client expectations and project deadlines are met.
• Oversee scheduling, assignment distribution, and project completion tracking for multiple clients.
• Drive recruitment and onboarding of merchandisers to ensure adequate field coverage.
• Coach and support field teams, ensuring adherence to company policies, performance standards, and client requirements.
• Manage zone costs, including hourly rate and travel expenses, to align with company goals.
• Conduct live or phone quality assurance audits to guarantee the highest standards of service.
• Resolve escalated issues (e.g., discrepancies, service failures) with sound judgment and discretion.
• Collaborate with management to provide expert insights and recommendations to improve operational tools and processes.
• Oversee and support Zone Support team members to ensure consistent execution of client directives.

Benefits

• Competitive Pay & Incentives – Your expertise is rewarded.
• Comprehensive Benefits – Medical, Dental, Vision, Life Insurance, and more.
• 401(k) with Roth Options – Build your financial future.
• Generous Paid Time Off – Supporting work-life balance.
• Career Growth & Training – Ongoing leadership development.
• Tuition Reimbursement – Invest in your education while you grow your career.
• Work-from-Home Flexibility – Company-provided computer and supplies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees