Zone Lead – Field Operations & Retail Assembly

SPAR•Denver, CO

39d•Remote

About The Position

About SPAR SPAR is a global leader in retail merchandising and consumer solutions, proudly partnering with top-tier CPG brands and Fortune 100 retailers. Our team transforms retail spaces to deliver exceptional shopper experiences. As we continue to expand, we’re looking for an experienced, results-driven Zone Lead to join our dynamic team. If you thrive in a fast-paced environment, excel at leading teams, and are passionate about operational excellence, we want to hear from you!

Requirements

High School Diploma or equivalent required.
2+ years of experience in retail, merchandising, or team leadership.
Background in furniture assembly, grocery, mass, or drug store environments
Strong multitasking ability in fast-paced environments
Excellent verbal, written, and computer skills
Proficiency in Excel, Outlook, and Word
Strong interpersonal and leadership skills
Flexibility: Ability to travel within the zone and occasionally nationwide based on business needs.
Remote Readiness: Comfortable managing teams and projects in a virtual environment.

Responsibilities

Lead and support retail assembly technicians across your assigned zone, ensuring all client expectations and project deadlines are met.
Oversee scheduling, assignment distribution, and project completion tracking for multiple clients.
Drive recruitment and onboarding of merchandisers to ensure adequate field coverage.
Coach and support field teams, ensuring adherence to company policies, performance standards, and client requirements.
Manage zone costs, including hourly rate and travel expenses, to align with company goals.
Conduct live or phone quality assurance audits to guarantee the highest standards of service.
Resolve escalated issues (e.g., discrepancies, service failures) with sound judgment and discretion.
Collaborate with management to provide expert insights and recommendations to improve operational tools and processes.
Oversee and support Zone Support team members to ensure consistent execution of client directives.
Forecast short- and long-term staffing needs for upcoming workloads and resource requirements