Zonal Underwriting Officer, Middle Market (Southeast)

The Hanover Insurance Group-posted 3 months ago
Full-time • Senior
Charlotte, TN
1,001-5,000 employees
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In this critical individual contributor role, you will formally guide, mentor, and coach underwriters in both technical and professional skills. You will support the Field Underwriting leadership team to execute regional business plans, business unit strategies, and corporate initiatives. Your focus areas will be portfolio management, assisting new business growth, developing talent, and maintaining underwriting quality. You will ensure underwriting excellence by making risk-based decisions within authority grant, adhering to company guidelines and regulatory requirements, and achieving profitable growth while upholding underwriting integrity. You must demonstrate comprehension of the most complex technical underwriting issues and be capable of guiding and developing Underwriters through the underwriting and administrative processes/workflows to properly manage those issues. You will work closely with internal team members to provide high-quality service and support in a fast-paced environment.

  • Assess underwriting referrals for risk acceptability in line with underwriting guidelines, corporate policies, and compliance standards.
  • Approve, decline, or adjust recommendations within your authority and escalate complex or out-of-authority accounts to relevant stakeholders.
  • Provide expert guidance to underwriters in reviewing complex insurance applications and other relevant documents to determine acceptability.
  • Offer clear, detailed, and timely feedback/recommendations to ensure all stakeholders understand the reasoning behind underwriting decisions.
  • Collaborate with the underwriting team to clarify and educate on guidelines, strategy, and direction.
  • Oversee Risk Solutions utilization and open recommendation management, engaging with field leaders on corrective actions as necessary.
  • Identify and assess potential risks associated with specific industries, geographies, or lines of business, and develop necessary mitigation strategies.
  • Analyze data, market trends, and risk factors to collaborate with field leadership in developing and implementing effective underwriting strategies.
  • Mentor and train underwriters, providing guidance and technical expertise to develop their underwriting skills.
  • Collaborate with regional field leadership and Learning & Development teams on training and development opportunities for the field underwriting team.
  • Oversee underwriting quality through self-audit, branch audit and corporate audit processes, presenting findings and opportunities to the field leadership team.
  • Deliver exceptional customer service by promptly addressing inquiries and ensuring a seamless underwriting process.
  • Ensure compliance with regulatory requirements and company-specific standards, policies, and procedures.
  • Bachelor’s Degree or equivalent experience.
  • 10+ years Underwriting experience, with a minimum of 5 years of experience underwriting Middle Market accounts.
  • 10+ years of experience driving Agency relationships resulting in profitable new and renewal business.
  • Extensive underwriting experience and deep understanding of the commercial insurance industry including Middle Market dynamics and overall business strategy.
  • Strong analytical and decision-making skills with great attention to detail.
  • Excellent written and verbal communication skills to effectively explain underwriting decisions and collaborate with internal stakeholders.
  • In-depth understanding of commercial insurance products, underwriting guidelines, pricing strategies, and regulatory requirements.
  • Able to effectively coach and develop talent.
  • Able to handle complex underwriting scenarios, prioritize tasks, and work efficiently in a fast-paced environment.
  • Able to work independently as well as collaboratively in a team environment; able to confidently influence others.
  • Medical, dental, vision, life, and disability insurance.
  • 401K with a company match.
  • Tuition reimbursement.
  • PTO.
  • Company paid holidays.
  • Flexible work arrangements.
  • Cultural Awareness Day in support of IDE.
  • On-site medical/wellness center (Worcester only).
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