Zip Line Guide

Grand Canyon Resort Corporation

19d

About The Position

The Zip Line Guide is responsible for providing a safe, fun, and engaging environment for our guests and employees on our Zip Line Course. This position is responsible for following the goals related to safety, service, and efficiency related to operating higher complexity activities. Building lasting relationships with guests and employees is key to this position’s success. This role requires a high degree of focus on safety while being comfortable working at various levels of height. We are looking for enthusiastic applicants with a personal commitment to professionalism, safety, and exceptional customer service.

Requirements

Have the physical capability to assist and accommodate guests of various sizes throughout the course, including rescues.
Be able to hike, climb, and rappel to and from high altitudes.
Possess full range of overhead arm motions.
Have full hand dexterity.
Have strong upper body to pull self and the potential addition of 270 pounds more along each cable’s incline.
Be able to walk and stand for long periods of time.
Be able to decrease the speed of, and stop, guests of various weights and speeds as they approach incoming landing point.
Strong physical stamina and conditioning
Family and kid friendly.
Good oral communication skills, strong interpersonal skills and outgoing personality.
High School Diploma or GED.

Nice To Haves

Prior experience as a zip line guide is a plus.
Experienced at outdoor activities such as rope climber and/or rock climber.

Responsibilities

Assist guests in a safe, professional manner on complex activities.
Performs all tasks for which the work group is responsible.
Provide a safe environment for guests and staff to participate while providing safety, fun, and engagement at the highest level.
Constantly monitor the adherence of safety policies to ensure that our guest and staff safety is our highest priority.
Working at various levels of height focusing on the safety of the guest, fellow employees, and self.
Greet guests and give an introductory orientation talk.
Inspect, repair as needed and prepare guide equipment, guest equipment, and Zip Line course daily.
Complete Daily Operations Check List and Report and Equipment Use Log. Complete Near Misses/Incidents when pertinent.
Inform Manager of any maintenance needs on the course.
Guide groups and demonstrate proficiency in the multitude of skills required to guide.
Ensure that all procedures covered in the Guide Training Manual are followed.
Respond when necessary to evacuate participants from the course.
Ensure the highest level of cleanliness at all times while actively mitigate any hazards that may arise.