ZEROEYES OPERATIONS CENTER (ZOC) ANALYST

Zeroeyes-posted about 1 year ago
Full-time
Conshohocken, PA
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The ZeroEyes Operations Center (ZOC) Analyst plays a crucial role in the 24/7 Operations Center, focusing on providing real-time contextual information to first responders during incidents involving brandished weapons. The position encompasses responsibilities in Emergency Management, Technology, and Customer Support, all aimed at preventing gun-related violence.

  • Monitor real-time alerts and notifications on a computer desktop for extended periods.
  • Verbally facilitate information to first responders during high-stress situations.
  • Communicate effectively in a team environment during high-stress situations.
  • Understand and verbalize map locations and person descriptions in time-sensitive situations.
  • Follow different standard operating procedures (SOPs) based on unique variables in time-sensitive situations.
  • Adhere to operational reporting procedures.
  • Work a shift schedule (1st and 2nd shift available).
  • Learn and comprehend various technology concepts including Networking, Remote Access, Operating Systems, Cybersecurity, and more.
  • Maintain 24/7 uptime of all ZeroEyes systems.
  • Troubleshoot ZeroEyes systems as needed.
  • Provide feedback to the Research and Development team on AI Model performance.
  • Track outstanding technical issues using the ZeroEyes Ticketing system.
  • Pursue continued education in Technology-related topics through Professional Certifications.
  • Learn and comprehend ZeroEyes Customer Support procedures.
  • Articulate ZeroEyes response procedures to customer personnel.
  • Communicate effectively with customer personnel to ensure they receive ZeroEyes notifications.
  • Follow ZeroEyes Testing procedures for events such as Active Shooter Drills and Test Notification checks.
  • Manage upcoming customer requests and events with organizational resources.
  • Provide feedback and important account data to the ZeroEyes Customer Success team.
  • No jerks
  • Self-starter
  • Task-oriented
  • Enthusiasm for learning
  • All in all the time
  • Military
  • Law Enforcement
  • Public Safety
  • Professional Certifications resources and exam vouchers covered by ZeroEyes
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