At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. The Zendesk Coordinator serves as the operational backbone for Twin Health’s Clinical Delivery Management (CDM) ticketing system. This role ensures that internal and external communications are accurately categorized, prioritized, and routed to the right teams, reducing delays, minimizing manual rework, and driving efficiency across clinical and operational workflows. This role combines structured problem-solving with an eye for data, systems, and detail. You’ll support early-stage responsibilities in CDM operations, including data entry, trend analysis, and system optimization across platforms such as Zendesk, Salesforce, and ClinicApp. Working closely with CDM Eligibility Operations, Member Experience, and Clinical Operations teams, you’ll support data-driven decision-making and continuous workflow improvements that enhance and strengthen both member experience and operational performance.