This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
As a Zendesk Administrator at Melio, you will play a crucial role in managing and optimizing our Zendesk platform to enhance the customer experience for small business owners. This hybrid position requires you to work in the New York City office three days a week, collaborating with various internal teams to understand their requirements and resolve system issues. Your expertise in Zendesk will be essential in driving process improvements and ensuring efficient ticket distribution through Omnichannel routing and AI features. You will also be responsible for updating help center themes, developing procedural documentation, and managing day-to-day administration tasks across multiple channels.
