Youth Services Manager (40 hrs.) - Karl Road Branch

Columbus Metropolitan Library • Columbus, OH

20h

About The Position

As a Youth Services Manager, you will lead and supervise youth services’ staff at multiple levels. The Youth Services team’s primary focus is driving our Young Minds Strategy forward through programming, services, and collection management. The Young Minds Strategy outlines the programs and initiatives that CML runs to support youth 0-18 years old to help them build the foundation for a successful life.

Requirements

• Bachelor's degree required; Master’s of Library Science or Master’s of Library and Information Science Degree preferred.
• 3-5 years’ experience working with youth in libraries or a similar field required.
• Ability to express self effectively and concisely, both orally and in writing.
• Acts with the customer in mind using information gained from interacting with the customers. Meets the expectations and requirements of external and internal customers.
• Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.
• Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.

Nice To Haves

• Supervisory experience preferred.

Responsibilities

• Leads multiple levels of staff in completing essential duties of library operations with primary focus on driving the Young Minds strategy forward through programming, services and collection management. Sets individual performance measurements for staff and holds them accountable. Responsibilities include managing, hiring, orienting and evaluating assigned team.
• Assists with problem solving at local and system level.
• Assumes responsibility for the operation of the location in the absence of another manager.
• Trains staff to perform job duties and tasks including applying and interpreting policies, procedures, and service expectations.
• Trains staff on use and troubleshooting of library technologies and equipment.
• Prepares and manages budgets as assigned.
• Organizes and schedules team and its activities. Identifies opportunities for synergy and integration.
• Communicates system initiatives to staff and customers.
• Establishes and maintains collaborations with community agencies including schools & daycares and promotes library services through community outreach.
• Supervises volunteers as assigned.
• Manages customer complaints until issue resolution is reached. Assists in the delivery of services to the customer at all service points. Maintains personal skills to assure quality of service in areas of library collections, technology, reference, readers’ advisory and circulation.
• Participates and presents at local, state and national conferences.
• Performs additional duties as assigned including leading and serving on task forces, committees, etc.

Benefits

• A robust benefits package that supports your physical, mental, and financial well-being.
• Comprehensive medical, dental, and vision plans to meet your healthcare needs.
• A qualified employer for Public Service Loan Forgiveness.
• Access to mental health resources and employee assistance programs for your peace of mind.
• Generous paid time off and leave options to balance your work and personal life.
• Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans.
• A variety of voluntary and supplemental insurance plans to complement your lifestyle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees