Youth Residential Care Coordinator (Flex)

Northwest Youth Services • Bellingham, WA

38d • $25 - $28

About The Position

The Youth Residential Care Coordinator is a direct service role at The PAD, Northwest Youth Services’ housing program for young people ages 13 to 17. This is a direct care position that works with youth to maintain a safe, organized, home-like environment where young people can learn daily living skills, strengthen their sense of self, and prepare for independence.

Under the direction of the Youth Residential Program Manager, Youth Residential Care Coordinators provide day-to-day care, supervision, emotional support, and guidance. Care Coordinators model and teach practical life skills, including cooking, cleaning, time management, communication, and self-advocacy. They welcome youth into the program, orient them to the space and expectations, support daily routines, provide personal attention and connect young people with social and clinical supports when needed. Youth Residential Care Coordinators work as part of a collaborative team to create a stable, caring household setting that promotes growth, wellness, and a strong sense of belonging.

Requirements

• Minimum age of twenty-one years
• High school diploma or GED, or equivalent credential
• A minimum of 1 year of full-time experience providing direct support to young people or other vulnerable populations. Relevant experience may include work in residential or shelter programs, schools, camps, after-school programs, behavioral health, or comparable settings.
• A combination of education and experience may be considered.
• Demonstrated interest in working with young people who may have experienced homelessness, family conflict, trauma, and system involvement.
• Ability to build respectful, youth-centered relationships while maintaining appropriate professional boundaries.
• Ability to remain calm and composed in high-stress situations and willingness to learn and apply de-escalation techniques.
• Ability to work a residential, shift-based schedule, including evenings, overnights, weekends, and holidays, as program needs require.
• Ability to prepare clear, objective, and professional written documentation, including notes, emails, and incident reports, and to use basic computer applications for email and electronic records.
• Ability to complete all required background checks in accordance with agency and regulatory standards.
• Possession of a valid Washington State driver’s license, a driving record that meets agency insurance requirements, and the ability to safely transport youth in agency vehicles.

Responsibilities

• Build trusting relationships with young people in the program.
• Use healing-centered engagement, and strengths-based approaches to coach, encourage, and support young people.
• Support young people in developing and practicing independent living skills, including personal care, household tasks, communication, conflict resolution, self-advocacy, and navigating systems.
• Provide on-site and community-based supervision while maintaining clear, professional boundaries.
• Learn and apply effective de-escalation, problem-solving, behavior management, and mediation skills, and intervene during conflict or crisis using these skills.
• Help maintain a clean, safe, home-like residential environment by following established cleaning and safety protocols.
• Perform light janitorial work such as vacuuming, sweeping, mopping, wiping surfaces, taking out trash, and restocking supplies.
• Involve young people in shared household responsibilities and support them in learning to care for a home.
• Prepare and cook meals for up to twelve residents and staff, following food safety guidelines and agency procedures; engage young people in cooking and kitchen skills when appropriate.
• Dispense medications as assigned, according to program procedures and timelines; complete all related documentation and medication reconciliation accurately.
• Maintain awareness of client whereabouts and provide line of sight supervision as required. Complete room, bed, and safety checks at required intervals and document as required.
• Assist in packing client belongings, cleaning and sanitizing exited bedrooms, and preparing bedrooms for incoming youth to ensure a welcoming space.
• Provide transportation for appointments, school, employment, and approved activities; operate agency vehicles safely and in accordance with the law and agency policy.
• Involve management, the on-call supervisor, and emergency services in case of emergency.
• Complete screenings, intakes, enrollments, and other paperwork in a timely and accurate manner.
• Maintain clear, professional progress notes, logbooks, and other documentation according to agency standards on each shift.
• Complete incident reports within the required timeframe for any medical emergency, facility damage, or incident outside the ordinary functioning of the program.
• Comply with mandated reporting requirements and report suspected abuse, neglect, or sexual exploitation of minors within the required timeframe.
• Follow all Northwest Youth Services policies, procedures, licensing standards, and confidentiality requirements.
• Work collaboratively with Northwest Youth Services staff, families, school district partners, crisis services, and other community providers in support of young people.
• Communicate client needs, behaviors, and safety concerns clearly and promptly to appropriate staff.
• Participate in weekly staff meetings, supervision, and case consultations.
• Contribute to a workplace that values diversity and is free of discrimination based on race, sex, gender identity, sexual orientation, ability, and other aspects of identity.
• Help foster an organizational culture grounded in youth engagement, partnership, healing-centered practice, and healthy boundaries.
• Represent Northwest Youth Services professionally in all work spaces, including office areas, residential spaces, and agency vehicles.
• Maintain a flexible work schedule, including some weekends, evenings, overnights, and holidays, to support a twenty-four-hour program.
• Complete at least twenty-four hours of professional training and development each year.
• Perform other duties as assigned.

Benefits

• Earn paid time off based on hours worked
• Medical, vision, and dental insurance benefits begin first of the month following date of hire (positions at or above 0.75 FTE)
• Voluntary life, critical illness, supplemental vision, long term disability, and accident insurance eligibility begins first of the month following date of hire (positions at or above 0.75 FTE)
• Simple IRA Retirement plan with match up to 3% of employee contributions, per pay period, after first year of employment
• NWYS sponsored Employee Assistance Program (EAP)
• Annual Healing Fund stipend
• Two paid holidays

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED