Housing & Neighborhood Services Youth Programs Manager

City of Charlotte•Charlotte, NC

15h

About The Position

The Office of Youth Opportunities (OYO), within the City of Charlotte’s Housing & Neighborhood Services Department, is a recognized leader in connecting youth and young adults to career experiences, skill development, and leadership pathways that support long-term economic mobility. The HNS Youth Programs Manager provides strategic and operational leadership for youth employment and engagement initiatives within OYO. This role oversees youth career experience and workforce readiness programs, supervises staff, builds cross-sector partnerships, and ensures alignment with City priorities, workforce development strategies, and equity goals.

Requirements

Ability to work independently and collaboratively in a complex, fast-paced environment with a high level of accuracy and accountability
Strong organizational, analytical, problem-solving, and project management skills
Excellent oral and written communication skills
Demonstrated leadership, coaching, and team-building capabilities
Ability to manage multiple initiatives with competing deadlines and frequent interruptions
Strategic, proactive self-starter with strong planning and execution skills
Experience with youth employment programs, internship coordination, career exploration, and workforce development initiatives
Ability to build and sustain effective relationships with employers, community organizations, educational institutions, and public-sector partners
Strong interpersonal skills, flexibility, and commitment to public service and equity
Demonstrated experience promoting workforce and talent development programs across multiple communities and stakeholder groups
Proficiency in Microsoft Office Suite
High school diploma or equivalent and seven (7) years of relevant work experience; OR Associate’s degree and five (5) years of relevant work experience; OR Bachelor’s degree and three (3) years of relevant work experience; OR Master’s degree and one (1) year of relevant work experience

Nice To Haves

Previous experience or coursework in workforce development, career services, talent development, human resources, public administration, business management, or a related field
Experience working with youth or young adults in employment, training, or career readiness settings
Bilingual (Spanish/English) preferred
Knowledge of Microsoft Office required.

Responsibilities

Provide day-to-day management and strategic oversight of youth employment and engagement initiatives within the Office of Youth Opportunities.
Oversee the planning, administration, and continuous improvement of youth career experience and workforce readiness programs, including the Mayor’s Youth Employment Program (MYEP) and Job & Career Readiness Training, incorporating career exploration activities.
Supervise, coach, and develop professional staff, including workplan development, assignment of work, performance management, and recruitment support.
Develop and implement a youth career experiences strategy aligned with City priorities, labor market trends, and workforce development goals.
Build and maintain cross-sector partnerships with employers, educational institutions, nonprofit organizations, and community stakeholders to expand youth employment pipelines and promote youth civic engagement and leadership development.
Collaborate with city of Charlotte workforce development partners to integrate youth career exploration, training, and employer engagement into broader economic strategies.
Use data, tools, and performance metrics to monitor outcomes, inform decision-making, and drive continuous improvement, while representing OYO and Housing & Neighborhood Services in cross-departmental initiatives and presentations.