YOUTH DEVELOPMENT PROFESSIONAL AIDE - NAVARRO

Boys & Girls Clubs of Greater Dallas•Corsicana, TX

About The Position

The Youth Development Professional Aide is a part time, hourly position to support program efforts in the club. Maintains accurate membership records and files, receives, logs and safeguards membership information and program fees. Greets and directs club members and visitors. Provides parents and visitors club informational flyers, answers phone and responds to callers questions and provides clerical and programming support to club staff as needed.

Requirements

High School Diploma GED is required
18+ years old (21 as a BGCD Certified Driver)
Must be able to pass a background check. Must be over 18 to work with youth, over 21 to work with teens. Must have at least one year experience working with children.
Excellent communication and inter-personal skills.
Ability to motivate youth and manage behavior problems.
Ability to de-escalate problems when present, as well as problem-solve during day-to-day-club activities
Ability to plan and implement quality learning programs for youth.
Ability to control and manage a group of children through different activities
Mandatory CPR and First Aid certifications (course will be available for staff upon being hired)
Valid TX Drivers License

Responsibilities

Maintains a professional customer service attitude in which members, parents, staff, and visitors are greeted in a warm, friendly & helpful manner.
Monitors visitor access and sign-in as required.
Responds to visitors, parents, volunteers and club member’s inquires and/or redirects questions to appropriate staff.
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
Answers questions about organization and provides callers with address, directions, and other information.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
Acts as mentor to club members.
Supports in club member programming as needed.
Manages club member data on a daily basis and ensures member data are accurate and all applications are fully completed, fees collected and membership cards issued.
Assists clubs’ members daily to ensure they accurately scan their membership cards prior to entering program areas. Membership cards made & reissued in a timely fashion.
Assists clubs’ members who forget membership cards with alternate sign in methods.
Maintains membership and attendance records and prepares associated reports.
Obtains & enters individual program areas rooster accurately on a daily bases.
Monitors use of the phone & public address system.
Collects membership, summer, field trip, program and special event fees. Maintains logs and safeguards all financial information.
Tracks member payment plans. Will follow-up until payments are received in full or alerts supervisor when unable to collect.
Provides parents and visitors flyers and other written information concerning clubs programs and special events.
Receives, sorts, and routes mail, and maintains and routes publications.
Performs other clerical duties as needed, such as filing, photocopying, and collating.
Keeps files organized and up-to-date.
Keeps work area neat and orderly.
Monitors supply needs; may order, receive and maintain supplies approved for order.
Participates as part of a team for effective club operations by helping out where needed or directed.
Ensures a productive work environment by participating in club staff meetings.
Participates in training/educational opportunities to expand knowledge and skills.