Your Ride Service Center Manager (NIGHTS AND WEEKENDS REQUIRED)

MTA•Flint, MI

About The Position

The Service Center Manager coordinates the provision of curb-to-curb transportation service in a local service area and coordinates service with other service areas; Responsible for all aspects of local operations, including but not limited to: quality, safety, timeliness of service, vehicle and facility cleanliness, customer satisfaction and customer relations, marketing and community relations, budgeting and cost control, employee supervision and administration of the MTA’s labor agreement, team member motivation and development, and administration of MTA operating procedures.

Requirements

Bachelor’s degree, preferably in Business, Public Administration, Transportation Management or a related field and at least three (3) years of supervisory experience OR Associate’s degree and five (5) years of supervisory experience OR An equivalent combination of education and experience
Maintain consistent and effective communications, both written and oral, to insure effective management relationships.
Maintain a professional attitude and establish good rapport and working relationships with subordinates, supervisors, other MTA employees, passengers and the public.
Meet reasonable employee expectations regarding their personal and job-related needs.
Communicate, adhere to and reinforce all applicable MTA policies and procedures to insure effective and efficient work flow.
Use sound judgment and employee relations principles when instructing, directing and evaluating employee issues on behalf of the MTA.
Provide timely and reasonable response to issues raised by the employee, management and/or the general public.
Maintain accurate records and files related to all Service Center activities and tasks.
Plan, organize, communicate and coordinate the work of others.
Analyze and assess operations from the standpoint of management controls, systems and procedures.
Identify opportunities to enhance and improve service delivery, operational efficiency and organizational capacity.

Responsibilities

Identify and implement procedures that produce consistent, quality, customer-oriented service by all Service Center team members
Identify and implement procedures that continually communicate and reinforce the importance of excellent customer service and safety
Develop and implement, together with Service Center team members, local procedures to enhance service delivery
Insure that all activities of the Service Center, especially the delivery of service, are performed in a safe manner
Have a strong working knowledge of all MTA policies and procedures and counsel team members on proper adherence to them
Optimize the utilization of team members, vehicles and facilities to provide efficient, effective service
Prepare annual Service Center budget and insure that proper cost controls are maintained
Coordinate team performance evaluations and utilize data to allow team to develop improvement plans
Working in conjunction with the Customer Service Department, develop and implement customer service and community relations programs
Work in conjunction with the Human Resources Department to formulate training programs and assist in team member training as appropriate
Encourage team members to participate in processes and committees (Total Quality Commitment, Quality of Work Life, Four R’s) that address their work-related concerns. Team members should also be encouraged to become involved in Community activities that enhance the presence of MTA
Work within authorized budget constraints
Perform other duties as assigned