Yolan Server Assistant

The Joseph, a Luxury Collection Hotel, Nashville•Nashville, TN

12d

About The Position

You love being the person others can rely on, the go-to. You’re great at anticipating needs, and others feel like you’re always one step ahead because what they need is done before they even have to ask. While not always in the spotlight, you will have meaningful interaction with our guests and that part of your job excites you just as much as the rest of your job. It’s up to you to ensure well-presented dishes get to the correct table at just the right time and at the perfect temperature; making your role KEY to our guests’ experience! Happiest in motion, you thrive in a fast-paced team environment. Juggling tasks is first nature. You have a great sense of timing, sharp eye for detail, and a passion for getting it right. You understand that, as the last person to see a dish before serving, your contribution can win the day, leading to happy, returning guests and revenue boosting buzz in social media and dining reviews. Why do you do what you do? Passion. Pride. Life. You are passionate about making the difference for every guest that walks through the doors of the restaurant and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.

Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Must be able to be on your feet for long periods of time.
Must be able to navigate uneven stairs and uneven surfaces.
Must be able to exert up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects through crowded spaces.
Must be able to meet the appropriate grooming standards.
Must possess exemplary verbal and written communication abilities.
Must be able to work effectively with a diverse population of both employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize functions to provide outstanding guest service in a timely manner.
Must be able to learn and implement the Forbes standards.
Successful applicants will possess a magnetism emanating maturity and confidence.
Full-time, Days, Evenings, Weekends

Nice To Haves

High School Graduate preferred.
Prior hospitality experience preferred.
Ability to obtain any government licenses or certificates as required for the local area.
Ability to move or push goods on a hand cart/truck weighing a maximum of 200 pounds preferred.

Responsibilities

Set up and clean tables according to the restaurant's standards, ensuring each setting is immaculate and ready for guests.
Assist servers with delivering food and beverages to tables, refilling drinks, and addressing guest requests efficiently.
Maintain clear and effective communication with servers and kitchen staff to ensure timely and accurate service.
Help with the upkeep of the dining area, including clearing and resetting tables, and maintaining cleanliness and organization.
Assist with running food, handling special requests, and addressing any issues that arise during service to enhance guest satisfaction