YMCA Member Services Team Leader

MISSOURI VALLEY FAMILY YMCA•Bismarck, ND

2d•$16 - $18

About The Position

The Member Services Team Leader delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, monitors cleanliness and safety of the facility. Supervises the facility and enforces guidelines among members, guests, program participants and staff. Assists with staff training and leads by example for the Member Services team. Dawn Korynta, Member Services Team Leader said, "I love working at the YMCA! It gives me the opportunity to meet a lot of people, usually in great moods, as well as spend time with my youngest grandson. This is quickly becoming an excellent fit for my senior years."

Requirements

Displays the YMCA values of caring, honesty, respect and responsibility.
Excellent interpersonal and problem solving skills and the ability to effectively address issues and enforce guidelines required.
Must have the ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Basic knowledge of computer use required.

Nice To Haves

1+ years of related supervisory experience preferred.
Previous customer service, training or related experience preferred.

Responsibilities

Providing excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
Greeting each member, making them feel welcome.
Learning and using member names and thanking them.
Modeling excellent customer service for all team members.
Assisting with Member Services staff training as needed.
Monitoring the facility including the Life Center, gyms, tracks, hallways, locker rooms and Member Service desk areas.
Enforcing building rules and member code of conduct.
Addressing incidents or violations in a professional and courteous manner.
Assuring that service areas are properly staffed and are providing excellent customer service, completing their job duties, and holding them accountable for following guidelines and policies.
If a problem with staffing arises, addressing and resolving the situation as much as possible.
Prior to closing time, assuring that the closing procedures are completed.
Securing the building by checking all outside doors to make sure they are locked.
Walking through the facility to assure that everyone is out, items are picked up, final laundry loads are complete, all lights are turned off and cash drawers are closed out properly.
Having working knowledge of all emergency procedures and responding to emergency situations immediately in accordance with YMCA policies and procedures.
Completing related incident reports as required.