Y Engagement and Solutions Center Service Associate

YMCA of Greater Richmond • Richmond, VA

16h

About The Position

The YMCA of Greater Richmond is seeking a full-time strong leader with proven relationship-building and communication skills to serve as a Y Engagement and Solutions Center Service Associate. WHO WE ARE The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility. DUTIES Responsible for providing exceptional customer service to our members, participants, staff, and community members by answering inquiries, resolving problems, fulfilling requests, making recommendations, maintaining and updating databases, performing accurate data entry, collecting dues and program fees, account management, and Association records management. This work is performed via telephone and email. Serves as liaison to the branches for Daxko Operations questions/problems and enters branch program information in a consistent and timely manner. QUALIFICATIONS High School diploma or equivalent required, with a minimum of four years of previous customer service experience. Ability to stay calm and maintain an empathetic and professional demeanor with callers at all times. Proficiency in computer skills including word processing spreadsheet, and database management is required. A minimum of three years working with Daxko Operations preferred. Candidates should have an outgoing and positive demeanor, a positive work ethic, and demonstrated experience working in a team environment. Strong communication, organizational, and interpersonal skills are necessary. Compensation/Benefits We offer an exciting, fun, inclusive, growth-oriented work environment that includes strong health benefits options, 12% employer-paid retirement upon meeting eligibility, childcare discount, complimentary Y membership, and continuous professional development. Salary : starting salary is $41,500 per year or based on experience and qualifications.

Requirements

• High School diploma or equivalent required, with a minimum of four years of previous customer service experience.
• Ability to stay calm and maintain an empathetic and professional demeanor with callers at all times.
• Proficiency in computer skills including word processing spreadsheet, and database management is required.
• Candidates should have an outgoing and positive demeanor, a positive work ethic, and demonstrated experience working in a team environment.
• Strong communication, organizational, and interpersonal skills are necessary.

Nice To Haves

• A minimum of three years working with Daxko Operations preferred.

Responsibilities

• providing exceptional customer service to our members, participants, staff, and community members by answering inquiries, resolving problems, fulfilling requests, making recommendations
• maintaining and updating databases
• performing accurate data entry
• collecting dues and program fees
• account management
• Association records management
• Serves as liaison to the branches for Daxko Operations questions/problems and enters branch program information in a consistent and timely manner

Benefits

• strong health benefits options
• 12% employer-paid retirement upon meeting eligibility
• childcare discount
• complimentary Y membership
• continuous professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees