XRay Field Technician - SmartTech

Allied Universal • New York, NY

20d • $30 - $33

About The Position

Our canine group, under Allied Universal® Enhanced Protection Services, is hiring a Field Technician - SmartTech. The Field Technician - SmartTech provides technical support, installation, maintenance, and repair services for X-Ray inspection systems and SmartTech® units. The Field Technician supports escalated technical issues, performs field and in-house service work, and assists with SmartTech® deployments while maintaining clear communication with clients and internal teams. The Field Technician - SmartTech will expect to travel locally and nationwide as required.

Requirements

• Must possess one of the following: Bachelor’s degree in Electronics, Electrical Engineering Technology, Computer Systems Technology, or a related technical field High School diploma or equivalent with a combination of six (6) years of technical/trade certifications, vocational training, or equivalent hands-on experience
• Must be able to successfully complete and pass annual certification from an X-Ray Technologies Manufacturer (ex. Smiths Detection)
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business (e.g., client visits, attending networking events)
• Minimum of three (3) years of field technician service experience
• Experience diagnosing and solving complex technical issues
• Technical competencies with X-Ray Technologies (X-Ray Machines, Baggage Scanners) including but not limited to: Smiths Detection, Rapiscan, Astrophysics, VOTI, VMI or L3 Communications units
• Technical competencies with computers in general
• Able to work both individually and with a team
• Able to work a flexible work schedule as business needs dictate
• Strong customer service skills
• Excellent organizational, communication, and vendor-management skills

Nice To Haves

• Experience with electronic boards and moving parts is preferred

Responsibilities

• Provide Tier 3 support for X-Ray systems and Tier 1–3 support for SmartTech® units by troubleshooting and resolving technical issues involving internal computers, transformers, control boards, conveyor systems, and X-Ray generators
• Diagnose system malfunctions and communicate repair or replacement needs to technicians and internal teams
• Perform installations, de-installations, maintenance, repairs, and removals of X-Ray machines locally and nationwide (excluding TSA checkpoint units)
• Troubleshoot, test, and repair X-Ray equipment in-house and onsite, utilizing diagnostic tools such as digital multimeters and radiation detectors
• Research equipment requirements prior to SmartTech® installations to ensure compatibility with specific X-Ray unit specifications
• Perform SmartTech® installations, removals, upgrades, and configuration adjustments to suit varying operational environments
• Communicate clearly with clients regarding maintenance activities, installations, repairs, and system status
• Complete required administrative documentation, including installation reports, maintenance reports, expense reports, and other assigned records
• Provide onsite customer training limited to basic X-Ray operator and SmartTech® operator training (excluding image interpretation)

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Paid time off offered at
• Eight paid holidays (subject to eligibility)
• Employee Assistance Program
• Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees