Xfinity Retail Service Associate

Comcast • Crystal Lake, IL

103d • $17

About The Position

We're looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that's right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time. Crazy about tech stuff? Like learning new things? Happy to help out? Then, get ready - this is your shot at a career with no limits. Whatever you want, we've got it: on-the-job-training, wall-to-wall benefits and lots of commission (no cap on earnings).

Requirements

• High School Diploma or Equivalent.
• Generally requires 0-2 years related experience.
• Customer-Focused; Workplace Organization; Teamwork; Self Motivation; Resilience; Communication; Professional Integrity.

Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
• May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner.
• Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for 'buy-online-pick-up' in-store order fulfillment.
• Serves as an in-store expert for Xfinity Mobile support, providing in-store post-sales support for device data transfers and phone number ports.
• Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative.
• Assists Store Leadership in Inventory and Merchandising responsibilities.
• Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory.
• Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
• Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
• Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.
• Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Benefits

• Paid Time off
• Physical Wellbeing support programs
• Financial Wellbeing personalized support
• Emotional Wellbeing benefits
• Life Events + Family Support benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED