Xfinity Retail Service Associate (Bilingual Required)

Comcast

88d • $17

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Requirements

• High School Diploma / GED (Required).
• 0-2 Years of relevant work experience.
• Strong communication skills.
• Customer-focused attitude.
• Professional integrity and resilience.
• Self-motivation and teamwork skills.
• Workplace organization skills.

Responsibilities

• Fluent in Spanish and English.
• Provides strong understanding and enthusiasm for technology, especially company products and services.
• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning.
• May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner.
• Demonstrates company technology to new customers to ensure they know the basics of Xfinity services.
• Performs non-sales customer service transactions including equipment returns and swaps.
• Serves as an in-store expert for Xfinity Mobile support.
• Provides in-store post-sales support for device data transfers and phone number ports.
• Supports the onboarding of a Xfinity Mobile customer, assisting with account set up errors.
• Assists Store Leadership in Inventory and Merchandising responsibilities.
• Conducts the weekly cycle count process and looks for opportunities to improve the store count process.
• Suggests improvements that enhance the customer and/or store experience.
• Adjusts and adapts to store management priorities and direction.
• Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Benefits

• Base Pay: $17.00.
• Eligibility for a Commission under the terms of an applicable plan for sales positions.
• Eligibility for a Bonus for non-sales positions.
• Best-in-class benefits to eligible employees.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED