Xfinity Retail Sales Consultant

Comcast • Emeryville, CA

120d • $19 - $27

About The Position

We're looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that's right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time. Crazy about tech stuff? Like learning new things? Happy to help out? Then, get ready - this is your shot at a career with no limits. Whatever you want, we've got it: on-the-job-training, wall-to-wall benefits and lots of commission (no cap on earnings).

Requirements

• High School Diploma or equivalent.
• Generally requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience.
• Ability to work a flexible schedule which includes evenings, weekends, holidays, variable schedule(s), and overtime as needed.
• Ability to work in alternate stores outside of the home base store.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.

Responsibilities

• Working directly with customers in a retail location, evaluating the customer's potential product needs, and making appropriate recommendations.
• Providing outstanding customer service with all customer interactions.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment.

Benefits

• Paid Time off
• Physical Wellbeing support programs
• Financial Wellbeing personalized support
• Emotional Wellbeing benefits
• Life Events + Family Support benefits
• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services
• Discount tickets to Universal Resorts
• Paid Parental leave
• Tuition reimbursement of up to $8,000
• 401K Savings Plan with up to 6% dollar-to-dollar matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED