Xfinity Retail Sales Consultant

Comcast • Westwood, MA

89d • $19 - $26

About The Position

Xfinity is seeking a Retail Sales Consultant to assist and consult with customers on our products and services. This role involves utilizing knowledge, skills, and technology to achieve a world-class sales and service experience. The position is based in Westwood, MA, and offers a competitive hourly wage starting at $19.00, with the potential for targeted commission, bringing total compensation to $26.69 per hour. The consultant will work with moderate supervision and is accountable for individual results and impact on the team.

Requirements

• High School Diploma / GED (Required)
• 2-5 years of relevant work experience.
• Strong communication skills.
• Critical thinking and problem-solving abilities.
• Customer-focused mindset.
• Persuasion and professional integrity.
• Resilience and self-motivation.
• Ability to work as part of a team.
• Technical knowledge and workplace organization skills.

Responsibilities

• Passionately represent products and services by sharing and demonstrating product and sales know-how with customers.
• Provide product demonstrations to educate customers on full product capabilities to maximize their experience.
• Take a customer-first approach with all customer interactions.
• Listen and evaluate customer needs and provide appropriate solutions.
• Achieve sales and customer experience goals and objectives.
• Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services.
• Perform operational and administrative tasks.
• Partner with customer care to resolve customer issues, as appropriate.
• Demonstrate sales excellence and professionalism with integrity and a warm demeanor.
• Comply with all company and retail operational policies and procedures.
• Complete training requirements and actively engage in team huddles and learning.
• Understand the sales compensation plan and its key elements.
• Work a flexible schedule that includes evenings, weekends, holidays, and variable schedules.
• Carry and lift up to 25-pound boxes, stand, and move about the store constantly.

Benefits

• Competitive hourly wage with potential for commission.
• Best-in-class benefits including physical, financial, and emotional support.
• Personalized options and expert guidance for employee needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED