Xfinity Retail Sales Consultant (Antioch)

Comcast • Antioch, TN

1d • Onsite

About The Position

Comcast, a Fortune 50 leader in media and technology, is seeking an Xfinity Retail Sales Consultant. This role involves engaging customers with enthusiasm, demonstrating and explaining product features, and providing outstanding customer service to enhance their shopping experience. Consultants are expected to meet or exceed sales targets, assist customers with account statements and bill payments, answer questions about services, and process service requests. The position requires acting as a brand ambassador for Comcast/Xfinity products, maintaining expert-level product knowledge, and contributing to a competitive and fun environment. The company emphasizes a culture built on customer support, continuous learning, and offers on-the-job training, comprehensive benefits, and unlimited salary potential with uncapped commissions.

Requirements

• High School Diploma or equivalent
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.
• 2-5 Years Relevant Work Experience

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Benefits

• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services in Comcast serviced areas
• Discount tickets to our Universal Resorts
• Paid Parental leave
• Tuition reimbursement of up to $8,000 (Full Time employees)
• Paid Time Off
• 401K Savings Plan – with up to 6% dollar-to-dollar matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED