Xfinity Retail Sales Consultant

Comcast•West Orange, NJ

1d•Onsite

About The Position

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, Comcast sets the pace in various innovative businesses, creating career opportunities across a wide range of locations and disciplines. The company is at the forefront of change, moving at an amazing pace thanks to its remarkable people who bring cutting-edge products and services to life for millions of customers daily. If you share a passion for teamwork, a vision to revolutionize industries, and a goal to lead the future in media and technology, Comcast invites you to fast-forward your career. The Xfinity Retail Sales Consultant role involves engaging customers with enthusiasm, demonstrating and explaining product features, and providing outstanding customer service. This position is for innovators and leaders who craft outstanding entertainment experiences and take extraordinary care of customers. Teammates are expected to go above and beyond for customer satisfaction, taking pride in their work, products, services, and dedication to the community. The company is open to new insights to improve efficiency, drive strong results, and deliver great experiences for employees and customers alike. This role offers on-the-job training, comprehensive benefits, and unlimited salary potential with uncapped commissions for tech enthusiasts who thrive on learning and a culture built on customer support.

Requirements

High School Diploma or equivalent
Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.
2-5 Years Relevant Work Experience

Responsibilities

Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
Providing outstanding customer service with all customer interactions.
Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Contributing to a fun and competitive environment!
Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff, be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors, and our communities.