Xfinity Retail Sales Consultant (Bilingual Spanish)

Comcast•Chicago, IL

2d•Onsite

About The Position

Comcast is a Fortune 50 leader in media and technology, driving innovation to create world-class entertainment and online experiences. The company is at the forefront of change, bringing cutting-edge products and services to millions of customers daily. This role as an Xfinity Retail Sales Consultant involves engaging customers with enthusiasm, demonstrating and explaining product features, and providing outstanding customer service. Responsibilities include meeting or exceeding sales targets, assisting customers with account statements and bill payments, answering questions about current or new services, and processing service requests. The consultant will act as a brand ambassador, promoting Comcast/Xfinity products with expert-level understanding and passion for technology. The position requires maintaining detailed sales product knowledge, contributing to a competitive environment, and adhering to retail operational policies. Comcast offers on-the-job training, comprehensive benefits, and unlimited salary potential with uncapped commissions.

Requirements

Bilingual Required (Spanish and English): Fluent in both languages.
High School Diploma or equivalent
Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.
2-5 Years Relevant Work Experience

Responsibilities

Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
Providing outstanding customer service with all customer interactions.
Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.
Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.