Xfinity Retail Sales Consultant

Comcast•Quincy, IL

3d•Onsite

About The Position

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, Comcast offers career opportunities across various locations and disciplines, focusing on bringing cutting-edge products and services to millions of customers. This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.

Requirements

Communication
Critical Thinking Problem Solving
Customer-Focused
Persuasion
Professional Integrity
Resilience
Self Motivation
Teamwork
Technical Knowledge
Workplace Organization
High School Diploma / GED
2-5 Years Relevant Work Experience

Responsibilities

Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
Listening to customer needs, providing tailored solutions that align with their preferences and requirements
Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence
Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
Facilitating comprehensive onboarding for new customers, ensuring they understand product usage and management effectively
Collaborating with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty
Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment
Participating in team huddles and completing required training to maintain up-to-date product knowledge and sales skills
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.