Xfinity Retail Sales Consultant (Plymouth, MI)

Comcast•Plymouth, MI

1d•Onsite

About The Position

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, the company sets the pace in various innovative businesses and offers career opportunities across a wide range of locations and disciplines. Comcast is at the forefront of change, moving at an amazing pace thanks to its remarkable people who bring cutting-edge products and services to life for millions of customers every day. The company seeks individuals who share a passion for teamwork, a vision to revolutionize industries, and a goal to lead the future in media and technology. This role, an Xfinity Retail Sales Consultant, offers a rewarding retail career with Comcast Xfinity. Comcast is an industry leader, inventing groundbreaking technology and crafting outstanding entertainment experiences. The diverse talents of its people have propelled it to be a Fortune 40 industry leader. Teammates are expected to go above and beyond for customer satisfaction, taking pride in their work, products, services, and dedication to the community. The company is open to new insights to improve efficiency, drive strong results, and deliver great experiences for employees and customers alike. The position involves engaging customers with enthusiasm, demonstrating and explaining product features, providing outstanding customer service, meeting sales targets, and enhancing customer satisfaction. Consultants will help customers with account statements, bill payments, service questions, account changes, service upgrades, and general service requests. They act as brand ambassadors, promoting Comcast/Xfinity products with expert-level understanding and passion for technology. Maintaining detailed sales product knowledge, including competitive information, is crucial. The role contributes to a fun and competitive environment, aiming to connect products and services to customers ’ everyday lifestyles, while adhering to retail operational policies and procedures. This career offers on-the-job training, comprehensive benefits, and unlimited salary potential with uncapped commissions for tech enthusiasts who thrive on learning and a customer-support-focused culture.

Requirements

High School Diploma or equivalent
Adjusting to a full time, flexible, variable work schedule to meet retail operational needs, including days, evenings, weekends, and holidays as necessary
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.
2-5 Years Relevant Work Experience

Responsibilities

Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
Providing outstanding customer service with all customer interactions.
Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Contributing to a fun and competitive environment!
Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.