Xfinity Retail Sales Consultant

About the position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Responsibilities

• Passionately represents products and services by sharing and demonstrating product and sales know-how with customers.
• Provides product demonstrations to educate customers on full product capabilities to increase their experience.
• Takes a customer-first approach with all customer interactions.
• Listens and evaluates customer needs and provides appropriate solutions.
• Achieves sales and customer experience goals and objectives.
• Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and handle all company products/services and gains their consent.
• Performs operational and administrative tasks.
• Partners with customer care to resolve customer issues, as appropriate.
• Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
• Align with all company and retail operational policies and procedures.
• Completes training requirements and engages in team huddles and learning.
• Knows and understands sales compensation plan and its key elements.
• Able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed.
• May be asked to work in alternate stores outside of home base store.
• Regular, consistent and punctual attendance.
• Able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
• Other duties and responsibilities as assigned.

Requirements

• High School Diploma / GED (Required)
• 2-5 Years of relevant work experience
• Strong communication skills
• Critical thinking and problem-solving abilities
• Customer-focused approach
• Persuasion and professional integrity
• Resilience and self-motivation
• Teamwork and technical knowledge
• Workplace organization skills

Benefits

• Development and Advancement Opportunities
• Parental Leave
• Vacation
• Employee Resource Groups
• Day 1 Medical/Dental/Vision Insurance
• 401k Matching
• Discounted Services (must reside in the footprint)
• Xfinity Mobile Discounts
• Many more benefits and perks!