Xfinity Retail Sales Consultant

Comcast • Annapolis, MD

102d • $17

About The Position

As a Retail Sales Consultant at Xfinity, you will be responsible for assisting and consulting with customers on our products and services. Utilizing your knowledge, skills, and technology, you will achieve a world-class sales and service experience while working with moderate supervision. You will be accountable for your individual results and your impact on the team.

Requirements

• High School Diploma / GED (Required)
• 2-5 years of relevant work experience
• Strong communication skills
• Critical thinking and problem-solving abilities
• Customer-focused mindset
• Persuasion and professional integrity
• Resilience and self-motivation
• Ability to work as part of a team
• Technical knowledge and workplace organization skills

Responsibilities

• Passionately represent products and services by sharing and demonstrating product and sales know-how with customers.
• Provide product demonstrations to educate customers on full product capabilities to maximize their experience.
• Take a customer-first approach with all customer interactions.
• Listen and evaluate customer needs and provide appropriate solutions.
• Achieve sales and customer experience goals and objectives.
• Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services.
• Perform operational and administrative tasks.
• Partner with customer care to resolve customer issues, as appropriate.
• Demonstrate sales excellence and professionalism with integrity and a warm demeanor.
• Comply with all company and retail operational policies and procedures.
• Complete training requirements and actively engage in team huddles and learning.
• Understand the sales compensation plan and its key elements.
• Work a flexible schedule that includes evenings, weekends, holidays, variable schedules, and overtime as needed.
• May be asked to work in alternate stores outside of home base store.
• Maintain regular, consistent, and punctual attendance.
• Carry and lift up to 25-pound boxes, stand and move about the store constantly.
• Perform other duties and responsibilities as assigned.

Benefits

• Competitive base pay of $17.00/hour
• Total targeted compensation of $24.69/hour including commission
• Best-in-class benefits including physical, financial, and emotional support options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED