Xfinity Retail Sales Consultant (Houma)

Comcast • Houma, LA

406d • $31,200 - $31,200

About The Position

The Sales Consultant position at Comcast is responsible for providing exceptional customer service and sales support by assisting customers with their product and service needs. This role emphasizes a customer-first approach, ensuring that customers are well-informed and satisfied with their experiences. The consultant will engage in product demonstrations, onboarding activities, and collaborate with customer care to resolve issues, all while achieving sales and customer experience goals.

Requirements

• High School Diploma / GED
• 2-5 years of relevant work experience
• Customer-focused with strong communication skills
• Technical knowledge of products and services
• Ability to work in a team environment
• Self-motivated with critical thinking and problem-solving skills
• Resilience and professional integrity

Nice To Haves

• Experience in sales or customer service roles
• Familiarity with digital tools and experiences

Responsibilities

• Passionately represents products and services by sharing and demonstrating product and sales know-how with customers.
• Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
• Takes a customer-first approach with all customer interactions, listening and evaluating customer needs to provide appropriate solutions.
• Achieves sales and customer experience goals and objectives.
• Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
• Performs operational and administrative tasks.
• Partners with customer care to resolve customer issues, as appropriate.
• Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
• Complies with all company and retail operational policies and procedures.
• Completes training requirements and actively engages in team huddles and learning.
• Knows and understands sales compensation plan and its key elements.
• Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed.
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.

Benefits

• Competitive base pay and commission structure
• Best-in-class benefits including health, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off and holidays
• Employee discounts on Comcast services
• Opportunities for professional development and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Broadcasting and Content Providers
• Education Level: High school or GED
• Number of Employees: 11-50 employees