Xfinity Retail Sales Consultant, Full Time (Tuscaloosa)

Comcast • Tuscaloosa, AL

410d • $31,200 - $31,200

About The Position

The Xfinity Retail Sales Consultant at Comcast is responsible for providing exceptional customer service and sales support by assisting customers with their product and service needs. This role emphasizes a customer-first approach, ensuring that customers are well-informed about the products and services offered, while achieving sales and customer experience goals. The consultant will engage in product demonstrations, onboarding activities, and operational tasks, all while maintaining a professional demeanor and adhering to company policies.

Requirements

• High School Diploma / GED
• 2-5 years of relevant work experience
• Strong customer-focused skills
• Ability to work in a team environment
• Technical knowledge of products and services
• Self-motivation and resilience
• Critical thinking and problem-solving skills
• Excellent communication skills
• Professional integrity

Nice To Haves

• Experience in retail sales
• Familiarity with digital tools and experiences
• Ability to lift and carry up to 25 pounds

Responsibilities

• Passionately represent products and services by sharing and demonstrating product and sales knowledge with customers.
• Provide product demonstrations to educate customers on full product capabilities.
• Take a customer-first approach with all customer interactions, listening and evaluating customer needs to provide appropriate solutions.
• Achieve sales and customer experience goals and objectives.
• Conduct comprehensive customer onboarding activities to ensure customers understand how to use and manage all company products/services.
• Perform operational and administrative tasks as required.
• Partner with customer care to resolve customer issues as appropriate.
• Demonstrate sales excellence and professionalism with integrity and a warm demeanor to customers and teammates.
• Comply with all company and retail operational policies and procedures.
• Complete training requirements and actively engage in team huddles and learning.
• Understand the sales compensation plan and its key elements.
• Work a flexible schedule that includes evenings, weekends, holidays, and variable schedules as needed.

Benefits

• Competitive base pay and commission structure
• Best-in-class benefits including health insurance
• 401k retirement savings plan
• Paid time off and holidays
• Employee discounts on products and services
• Opportunities for professional development and training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Broadcasting and Content Providers
• Education Level: High school or GED