Xfinity Retail Sales Consultant, Full Time (Tupelo)

Comcast • Tupelo, MS

250d • $15

About The Position

Xfinity Retail Sales Consultant is responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience. The role works with moderate supervision/guidance and is accountable for individual results and impact on the team. The consultant passionately represents products and services, provides product demonstrations, takes a customer-first approach, achieves sales and customer experience goals, and performs operational and administrative tasks. The position requires flexibility in scheduling and the ability to lift up to 25 pounds.

Requirements

• High School Diploma / GED (Required)
• 2-5 Years of relative work experience.
• Strong communication skills.
• Critical thinking and problem-solving abilities.
• Customer-focused mindset.
• Persuasion and professional integrity.
• Resilience and self-motivation.
• Ability to work as part of a team.
• Technical knowledge related to products and services.
• Workplace organization skills.

Responsibilities

• Passionately represents products and services by sharing and demonstrating product and sales know-how with customers.
• Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
• Takes a customer-first approach with all customer interactions.
• Listens and evaluates customer needs and provides appropriate solutions.
• Achieves sales and customer experience goals and objectives.
• Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services.
• Performs operational and administrative tasks.
• Partners with customer care to resolve customer issues, as appropriate.
• Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor.
• Complies with all company and retail operational policies and procedures.
• Completes training requirements and actively engages in team huddles and learning.
• Knows and understands sales compensation plan and its key elements.
• Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed.
• May be asked to work in alternate stores outside of home base store.
• Regular, consistent and punctual attendance.
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.

Benefits

• Base Pay: $15.00
• Total Target Compensation (Base Pay plus Targeted Commission): $22.69
• Potential for significant upside above targeted earnings for those who overachieve their sales targets.
• Best-in-class benefits to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Broadcasting and Content Providers
• Education Level: High school or GED